Meet the training leader
- Ian Shipley
- Operational management professional
Operational Management and Leadership is about getting the most out of your teams and delivering exceptional results. With the ever increasing budgetary demands on all organisations, be it the private or public sector, staff productivity and discretional effort is becoming ever more critical. This paradoxically at a time when customer and stakeholder expectations and demands are ever increasing as service excellence becomes the differentiator between the success of your business and its competitors. If in the public sector, why should those paying for yourservice similarly not expect this to be world class?
Whilst organisations often say people are their greatest assets, unengaged,demotivated and underperforming teams can also be their greatest liability; remember YOU are only as good and successful as the team you have around you. The true measure of the value of any business leader and manager is performance.
This course will identify the key drivers in delivering exceptional operational performance by looking at vision and mission statements, strategic objectives cascading into team and individual objectives, and the identification, transparency and effectiveness of business measurements that in turn link to their performance and how they are appraised.?
Benefits of Attending
Gain an accredited Certificate approved by a recognised UK awarding body - Advanced Certificate in Operational Management (ACOM™)
Use ACOM™ on your business card and on your resume
The ACOM™ shows that you have completed International qualifications and that you have the skills and experience to manage effectively on a national, regional and global level.
The ACOM™ certificate will be received approximately one month following the close of the training course and will be issued jointly by Qualifi and BMTG