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AIHQ Certified Patient Experience Program

  • 05/08/2019 - 08/08/2019
  • Nairobi, Kenya

Meet your prominent trainers

  • Atefeh Eva Borghei MD JD
  • Solo Law Practitioner, Legal Medical Expert, Instructor
  • American Gulf International, Oklahoma
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Course Description

This course is designed to provide healthcare professionals knowledgeable in patient care experience, safety and quality, with a solid foundation of enhancing patient experience’s proven practices. This course takes you through the basics of patient-centered care, patient safety, patient rights, and responsibilities and patient partnership and advocacy. By the end of the course, you will learn the best possible way to empower patients and improve their active participation and experience in healthcare decisions and making autonomous choices that will positively affect their healthcare outcomes. The course emphasizes a team approach to patient experience improvement methods utilizing available and effective tools to achieve maximum patient engagements in care processes. Participants will be able to design, organize and evaluate a basic program for patient experience related to customer service, hospitality, cultural diversity, safety and effective outcome in a healthcare facility.

Audience: This course is designed for the healthcare professionals; physicians, nurses or hospital administrators who want a deeper understanding of patient empowerment and active participation in health care decisions practices. This course will also stress how those practices can be applied in a healthcare setting to improve patient safety and the quality of care.

Prerequisite: Candidates for the CPE course must be employed in a healthcare related entity and completed a bachelor’s degree in a health-related field. Otherwise, they must have extensive experience in healthcare. Basic knowledge of patient safety and healthcare quality is required.

Topics include:

Introduction to Patient Experience: Partnership and Advocacy

Measurement, Analysis and Design of Patient Experience

Communication and Service Excellence

Organizational Culture Change and Leadership to Drive Experience


Delegate Fee

from 2399 € Buy


Based on your requirements, we will build a practical training including content tailored to your specific needs, our cutting edge methodologies and relevant modules from our training portfolio.

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JOIN US IN Nairobi

Kenya's capital city, Nairobi, is the most dynamic city, also known as the "green city in the sun" for many reasons. It is Kenya's largest city with a population of nearly four million. Nairobi is a city full of contrasts.