EXCLUSIVE PRE-EVENT INTERVIEW WITH EHAB MAHMOUD HASSOUBAH

by Fleming. Team

Ehab Mahmoud Hassoubah, GM- Retail Banking Divisions at Bank Albilad, shares his insights on the future of retail banking in the Middle East.
ehab-mahmoud

Ehab Mahmoud Hassoubah
General Manager Retail Banking Divisions
Bank Albilad

1) What new technologies do you think, banks would most likely pick up within the next two years?

I believe banks will pick up within the next two years on Customer Relationship Management Systems, Data Warehousing capabilities, and Analytics. As for hardware, I believe we will see more deployment of Self-Service / Self-Assisted Kiosks.

2) What major spend areas do you feel will set the tone for the retail banking industry in 2017?

I believe Retail Banks spending in 2017 will be on Collection / Recovery resources, developing “Savings and Protection” type products, and Digitization.

3) What are the top three growth drivers in the MENA retail banking sector today?

I believe the top three growth drivers in Retail Banking sector are: Real Estate, Wealth Management, and Payroll Services.

4) What disruptive technologies do you feel banks need to look out for in 2017?

I believe that in 2017 banks need to look out for fintech companies.

5) How do you see the industry evolving in the next five years?

I see banks in the region coming closer with Telecom, fintech, and government entities. I also believe that banks will play a major role in enhancing the “savings” attitude amongst consumers, raising the bar on Customer experience and centricity, increasing dependency on transacting Online and through Kiosks in bank and non-bank premises (public areas), and increasing dependency on analytics and use of customer data.