Kingdom Call Center Transformation

Written by: Fleming. Team

The government of Saudi Arabia has envisioned a Vision 2030 in order to diversify their economy from oil dependency. The 'Kingdom Call Center Transformation' is a pioneering initiative taken by Fleming. to help create a platform for the industry experts to discuss on how to develop the existing contact center and also help initiate new prospect in this particular space. This initiative will touch upon critical aspects of Technology & HR which currently are the key areas of focus.


9th June, 2017: The Saudi Call Center market is expected to grow in the near future with it's current value being $100 million. With UAE as the leader in the GCC region, call centers are being given a push in the Saudi Arabian space through the National Transformation Program 2020. The plan focuses on helping women enter the workforce.

Technology gets updated every year and the challenge is coping up and integrating it into the system. The Call Center Industry is also facing challenges at the moment like the customer data procurement and operations in the micro (Organizational) as well as on the macro (Regional) level.

Saudi Arabia’s Vision 2030 aims at granting the Kingdom a leading position in all fields and sought to identify the general directions, policies, goals, and objectives of the Kingdom. Challenges like learning and adaptation of new technology by employees are being faced by the call center industry which needs to be addressed. The Kingdom Call Center Transformation Conference in Riyadh will help you get clarity on various trivial issues plaguing the industry.

The two day event will focus on all aspects of a call center in order to optimize and gain an edge over the competition and help you get insights from industry experts about challenges in business setup in the Saudi Call Center space. Fleming provides you a platform to engage with experts from organizations such as Gulf Air, Saudi Telecom Company, Alissa Automotive and Saudi British Bank amongst others.

The Kingdom Call Center Transformation Conference will be held from the 27th - 28th September 2017 in Riyadh, Saudi Arabia.


About Fleming.

Fleming. connects great people, useful know-how and valuable opportunities. With 12 years in the business and 300+ events organized annually, Fleming. has grown to offer a portfolio of Conferences, Trainings, Exhibitions, Blended Learning and Online Conferences. Present on five continents Fleming. has partnerships to always stay one step ahead. More than 50,000 satisfied companies participating at our events every year prove that Fleming. is the right partner.