GCC_Award

The Inaugural GCC Patient Experience Awards – the announcement of winners

The second day of 2nd Annual GCC Patient Experience Summit (18-19. September 2018 | Abu Dhabi, UAE) was wrapped up by awarding best organizations and professionals in the patient experience. The Inaugural GCC Patient Experience Awards recognize outstanding accomplishments in patient experience in the whole GCC region and not only honor the outstanding performers but benchmark excellence and motivate other regional PX leaders who are currently in the path of achieving excellence. The award aims at reflecting the accomplishment of organizations and individuals in multiple categories ranging from care to operational technology that puts patients at the forefront for their development.

Award Jury consisted of Mrs. Diane Magers (CEO of Customer Experience Professionals Association | USA), Mr. Turki Al Shariti (Chairperson, Documents and Information Department | King Fahad Medical City | KSA), Mrs. Rita McGrath (CEO of Healthpoint | UAE), Dr Fatih Mehmed Gul (COO of Fakeeh University Hospital | UAE) and Mr John Morris (Director of JXD Consultants | UK).

 

 

We are proud to announce following winner:

Organizations :

Excellence in Patient Experience Strategy & implementation

              Awarded to a firm which has demonstrated outstanding leadership in enhancing patient experience

Cambridge Medical & Rehabilitation Center
BR Medical Suites, Dubai Healthcare City - runner

 

 

Excellence is Patient Experience Measurement

              Awarded to a firm for best practice in measuring the patient experience, patron's feedback and reporting systems

Saudi German Hospital, Dubai

American Hospital, Dubai - runner

 

 

Excellence in Communication

               Awarded to a firm with the most effective communication with Patients and Families across all touch points

NMC ProVita International Medical Center

Dar Al Shifa Hospital - runner

 

 

Brilliance in Operational Technology Innovation

                Awarded to a firm with the best use-case and innovation in the use of technology and thought leadership, to improve patient experience

Dar Al Shifa Hospital

Thumbay Hospital, Ajman - runner

 

 

Excellence in Staff engagement

            Awarded to a firm with the best employee experience and staff empowerment leading to enhanced patient experience

Al Zahra Hospital Dubai

NMC ProVita International Medical Center - runner

 

 

Excellence in Patient Experience Strategy & Implementation (Government)

Awarded to a firm which has demonstrated outstanding leadership in enhancing patient experience

Royal Hospital, Muscat | Oman

 

 

Excellence in Communication (Government)

Awarded to a firm with the most effective communication with Patients and Families across all touch points

King Saud Medical City – Critical Care Department

 

Upcoming Patient Experience Star

Awarded to a firm which is under development and will be officially opened in next year

Fakeeh University Hospital

 

 

 

Individuals:

Arab's Patient Experience Leader of 2018

                Awarded to a person who has demonstrated key support, outstanding service in enhancing all aspects of Patient     experience

Mr. Rohan Kennedy

 

2018's Patient Experience Innovator

            Awarded to an individual who has introduced something uniquely new in the field of PX

Dr. Howard S. Podolsky

 

 

 

We would like to congratulate to all the winners and runners and we are looking forward to seeing you all  again at 3rd Annual GCC Patient Experience Summit.

 

Take a look at previous 2nd Annual GCC Patient Experience Summit.