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Speaker detail

  • Lizette Akker
  • Associate Partner - Customer Experience Management
  • IQbusiness, South Africa

Lizette started her career in the Financial Services Industry in 1994, and has since gained over 20 years’ experience across a diverse range of organisations and industries.

Lizette is passionate about Customer Experience and the ‘Outside-In’ philosophy, and has led numerous training, coaching, facilitation and consulting engagements using a combination of process and business improvement techniques, including the CEMMethod™. Her consulting engagements have ranged from small departmental operational improvements to more complex re-engineering projects affecting people, processes and technology that achieve desired customer outcomes, while also meeting key business objectives relating to operational efficiency, cost reduction and revenue increase. Lizette is an Associate Partner at IQbusiness and leads the Customer Experience Management team.

Lizette has a Project Management diploma, and a B.Sc Information Systems Degree. Lizette is also accredited in ITIL, Prince2 Foundation, Lean Six Sigma (Green Belt), Certified Process Professional (CPP) Champion and Coach, and Accredited Customer Experience (ACX) Champion and Coach.