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14th Annual
Banking Operations Forum
01. June - 02. June 2017, Amsterdam

Robotic Process Automation: A digital tool

for becoming a continuously improving organization?

by Olavi Lepp, Swedbank Estonia, COO

Panel Discussion : Collaborating

with Fintechs in order to deliver a superior

customer experience

with Oliver Harris, JP Morgan and Damian Pettit, Royal Bank of Scotland,

Keynote speech: Building an Operational Model to the digital world

By Jukka Salonen, Nordea, Finland, COO


2 streams on Day 1:

Digital Transformation

Operational Optimization

Main regulatory trends and deadlines for


European Central Bank

New interactive special feature

Finding solutions for delivering digital transformation in OPEX


  • Coping with the clash of digital and traditional with HSBC

  • Why operational excellence is key to

    successful digitalization? by UniCredit Group, Austria

  • Past mistakes forming future steps with UBS Group

  • Change Management and continuous improvement to deliver Business Transformation by K&H Bank

  • Smooth cultural & digital transformation with ErsteBank

  • Issue Generating Coffee Break & Issue Addressing Roundtable

  • Break-Out Sessions

  • polling

  • Win a Prize in a Conference Quizz

Meet the speakers

Jukka Salonen photo
Finland flag Finland

Jukka Salonen

COO at Nordea

Jukka Salonen is the Head of Nordea Group Simplification. He is leading one of the most ambitious business transformation programmes in the European banking world to build up the future bank. Simplifi

Learn more about Jukka >

Frank  Schnaebele photo
Switzerland flag Switzerland

Frank Schnaebele

Executive Director, Head Business Excellence & Transformation at UBS

Frank Schnaebele is Head of Business Excellence & Transformation at UBS. He is responsible for driving organizational efficiency and productivity across business divisions and ensure sustainable busin

Learn more about Frank >

Robert Fischer photo
Austria flag Austria

Robert Fischer

Head of Products and Process Simplification CEE Retail at UniCredit Group

Robert Fischer is having more than 20 years experience in banking business. After starting in controlling area he switched to credit processing being responsible in centralizing and standardizing all

Learn more about Robert >

Payam Djavdan photo
Netherlands flag Netherlands

Payam Djavdan

Program Director at ING

Payam is a professional result oriented and seasoned manager with a MCs. degree in Aerospace Engineering and 20 years working experience in large organizations and different areas (Consulting, Marketi

Learn more about Payam >

Want to know more?

13 years:

of banking operations forum




C-level speakers, VPs and Board members


hours of content

Who should attend


  • Heads, Vice Presidents and Managers
  • Board Members, CxOs, Directors
  • Representatives of banks and other financial institutions


  • Back Office
  • Operational Excellence
  • Transformation and OPEX
  • Technology and IT
  • Outsourcing/In-sourcing
  • Process and Change management
  • BPM-Business Process Management
  • Digitization, Automation, Standardization
  • Business Processing, Payments, Transaction and others

What do the attendees say

  • The Quality of presentations and overall organization is getting better and better each year. Interactive format is an excellent way to engage everyone and bring a lot of value to the participants. I am looking forward to the next event!

    Davor Gasparac

    Erste Bank, Austria, Head of

    Group Org Corporates

  • Times in banking operations are changing so quickly that we as “heads of operations” need to face and implement new concepts or the clients will leave. This forum provides a good overview of the “state of the art”.

    Paulo Catarino

    Caixa Portugal, General



Gold Sponsor

Gold Sponsor

Media Partner

Media Partner

Media Partner

Join us in Amsterdam

Radisson Blu Hotel

Rusland 17, 1012 CK,

Amsterdam, Netherlands

Visit the hotel's website