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14th Annual
Banking Operations Forum
01. June - 02. June 2017, Radisson Blu Hotel, Amsterdam

RPA: A digital tool for becoming a continuously improving organization?

by Olavi Lepp, Swedbank Estonia, COO

Panel discussion: Addressing the most important issues of Digital Transformation - COO panel

(fintech, blockchain, automation and AI)

Keynote speech: Building an Operational Model to the digital world

By Jukka Salonen, Nordea, Finland, COO


Main regulatory trends

and deadlines

for 2017-2018

by ECB

2 streams on Day 1:
Digital Transformation Operational Optimization

Collaborating with Fintechs in order to deliver a superior customer experience by JP Morgan

Meet the speakers

Olavi Lepp photo
Estonia flag Estonia

Olavi Lepp

COO at Swedbank AS

01/2016 - Still working (1 year) Swedbank COO for Group Lending and Payments Chief Operating Officer responsible for creation of operations strategy and ensuring continuous execution of efficiency

Learn more about Olavi >

Frank  Schnaebele photo
Switzerland flag Switzerland

Frank Schnaebele

Executive Director, Head Business Excellence & Transformation at UBS

Frank Schnaebele is Head of Business Excellence & Transformation at UBS. He is responsible for driving organizational efficiency and productivity across business divisions and ensure sustainable busin

Learn more about Frank >

Jukka Salonen photo
Finland flag Finland

Jukka Salonen

COO at Nordea

Jukka Salonen is the Head of Nordea Group Simplification. He is leading one of the most ambitious business transformation programmes in the European banking world to build up the future bank. Simplifi

Learn more about Jukka >

Robert Fischer photo
Austria flag Austria

Robert Fischer

Head of Products and Process Simplification CEE Retail at UniCredit Group

Robert Fischer is having more than 20 years experience in banking business. After starting in controlling area he switched to credit processing being responsible in centralizing and standardizing all

Learn more about Robert >


  • Digital Transformation of Operations ABN AMRO: making our clients promotors! with Bart van de Sande, Head of Transaction Banking Operations

  • Why operational excellence is key to successful digitalization? by UniCredit Group, Austria

  • Smooth cultural & digital transformation with ErsteBank

  • Customer Centricity & Continuous Improvement by mBank, Poland

  • Break-Out Sessions

  • polling

  • Win a Prize in a Conference Quizz

Want to know more?

13 years:

of banking operations forum




C-level speakers, VPs and Board members


hours of content

Who should attend


  • Heads, Vice Presidents and Managers
  • Board Members, CxOs, Directors
  • Representatives of banks and other financial institutions


  • Back Office
  • Operational Excellence
  • Transformation and OPEX
  • Technology and IT
  • Outsourcing/In-sourcing
  • Process and Change management
  • BPM-Business Process Management
  • Digitization, Automation, Standardization
  • Business Processing, Payments, Transaction and others

What do the attendees say

  • The Quality of presentations and overall organization is getting better and better each year. Interactive format is an excellent way to engage everyone and bring a lot of value to the participants. I am looking forward to the next event!

    Davor Gasparac

    Erste Bank, Austria, Head of

    Group Org Corporates

  • Times in banking operations are changing so quickly that we as “heads of operations” need to face and implement new concepts or the clients will leave. This forum provides a good overview of the “state of the art”.

    Paulo Catarino

    Caixa Portugal, General



Gold Sponsor

Gold Sponsor

Gold Sponsor

Media Partner

Media Partner

Media Partner

Join us in Amsterdam

Radisson Blu Hotel

Rusland 17, 1012 CK,

Amsterdam, Netherlands

Visit the hotel's website