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Digital Customer Experience Management Summit DCEM 2017
04. April - 05. April 2017, Singapore Marriott Tang Plaza Hotel

How to build the best digital

bank in the world

Sonia Wedrychowicz

Digital Bank DBS Bank

Managing Director

How Digital Can Drive An

Omnichannel Strategy

Dato' Arif Siddiqui

Standard Chartered Bank

Group CIO Islamic Banking


Opti-Channel and the Future of Customer Experience

Redesigning Customer Experience Through Design Thinking

Measuring the CX! NPS or CSAT? How to determine the best metrics for your organization

Business Drivers for Digital Transformation


Omni Channel Customer Service Management Workshop for Professionals by Morris Pentel

  • Learn About World of Digitization: Welcoming a New Age for Customer Experience

  • Get insights about Omni Vs Opti? How to develop a winning combination for a personalized experience

  • Understand The Next Gen Data Strategies to Drive Analytics

  • Seize an opportunity to network with global Digital Customer Experience Experts.

  • Facebook

  • DBS Bank

  • Telekom Malaysia

  • Twitter

  • Citi FinTech and Many More


Morris  Pentel  photo
United Kingdom flag United Kingdom

Morris Pentel

Chairman at Customer Experience Foundation

Morris Pentel is a futurologist and designer of customer experience & customer contact strategy. He is a globally recognised professional public speaker and writer on the future of contact new technol

Learn more about Morris >

Deepesh Trivedi  photo
Singapore flag Singapore

Deepesh Trivedi

Head – Retail & E-Commerce at Facebook

Dato' Arif Siddiqui photo
Malaysia flag Malaysia

Dato' Arif Siddiqui

Chief Information Officer at Standard Chartered Bank

As CIO of Standard Chartered Bank Malaysia, Dato’ Arif oversees the full spectrum of Technology and Operations and is responsible for systems development, technology support and banking operations f

Learn more about Dato' Arif >

Sonia  Wedrychowicz photo
Singapore flag Singapore

Sonia Wedrychowicz

Managing Director at Digital Bank DBS Bank

Sonia Wedrychowicz-Horbatowska joined DBS in February 2015 as Managing Director of the Digital Bank division. She brings over 20 years of commercial and consumer banking experience. Her responsibiliti

Learn more about Sonia >

Interested in #FlemingDCEM ? Discover more in the free-to-download agenda

Who will you meet

By Position

- Heads of  Customer Relationship Management
- Chief Marketing Officers
-Heads Contact Centre
- Heads of  IT Department
- Heads of Business Development
 -Heads of Strategy & Transformation
- Heads of Operations

By Industry

- Retail
- Finance
- Utilities
- Heads of Insights
- Healthcare


Associate Partner

Media Partners

Media Partners

Media Partners

Media Partners

Media Partners

Media Partners

Want to attend the Digital customer experience management summit? Register now for #FlemingDCEM.


Singapore Marriott Tang Plaza Hotel

320 Orchard Road
238865, Singapore

Visit the hotel's website.