15th Annual Retail Banking Forum

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Day 1

12th October

Strategic Hotspot Panel: The Changing Face of Banking
Regulation Debate - The Game Changer That Can Be Seen Either as a Threat or a Massive Opportunity
The FinTech Influencers Session
Track A - On the Pulse of the Customer
Demanding Customers and Retaining Their Loyalty
Capitalizing on the Value of Big Data
Track B - The Branch Transformation Puzzle
Branch Transformation – Lifting Performance, not Just the Look…
Branch Transformation in a Digital World
Track C - Mobile & Social Media Innovations in Retail Banking
Digital Banking Trends and Mobile Innovations
Payments in the Digital Age

Day 2

13th October

KEYNOTE ADDRESS: Machine Learning and the Future of Customer Communication
Disruptive Panel: Collaboration for Disruption
Track A - Digitization of Retail Banking
Think Different. Do Different
Creating a Culture of Innovation
Track B - New Revenue Strategies
Strategies for Survival in the Future of Financial Services
Designing a Compelling Proposition for Mass Affluent Consumers