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Chief Customer Officer Forum Europe
28. September - 29. September 2017, Berlin

Meet the challenges created by new tech shaping CX in “Next-Gen CRM”

by Mattias Andersson

Translate VOC into actionable customer insights

Join Han de Ruiter unraveling the CCO role dilemma: CCO - Challenger or Champion?

WHY TO ATTEND

Making CX a top concern of each employee

Identifying the best use and purpose of customer insights

Knowledge of different tools

The opportunity to create a long-lasting network

TAKEAWAYS & SPECIAL FEATURES

  • A program tailored as a macro-workshop that will provide you with everything you need for an cx action plan

  • Operational CX: Success story from Erste Group

  • Big companies on taking full advantage of big data

  • Different industries approach to personalized CX

  • 3 Panel discussions

  • Strategy Panel with Solutions providers

  • 2 Keynote speeches

  • Roundtable session

Meet the speakers

Lysa Hardy photo
United Kingdom flag United Kingdom

Lysa Hardy

Chief Customer Officer at Joules

Svein Skovly photo
Norway flag Norway

Svein Skovly

Head of Client- and Service Concepts at SpareBank 1 Insurance

Svein Skovly is an insurance professional with more than 25 years of experience. Svein has held various managerial positions in life and non-life insurance. He also has experience from consulting and

Learn more about Svein >

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United Kingdom flag United Kingdom

Mark Parsons

Chief Customer Officer at DHL Supply Chain

As Chief Customer Officer (CCO) for DHL Supply Chain, UK&I, Mark Parsons is responsible for the commercial growth of DHL Supply Chain, focused on the strategic development of customer relationships to

Learn more about Mark >

Gabor Megyesi photo
Austria flag Austria

Gabor Megyesi

COO Governance at Erste Group

Gábor is a passionate advocate of customer experience and quality management. His experience covers both the financial sector and manufacturing as he delivered state of the art solutions in diverse e

Learn more about Gabor >

Want to know more?

Who should attend

BY POSITION

  • Head/ Director of Channel integration
  • Head/ Director of Innovation
  • Chief Marketing Officer
  • Head/ Director of Customer Support
  • Head/ Director of Customer Service

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Join us in Berlin

Berlin, the capital and largest city of Germany, is the world city of politics, media and science. Culture also plays a huge part, since it is well-known for alternative scene, street art, concerts and universities. Over the last decade it has seen emerge in many areas and is seen as a cosmopolitan city.

Since the Ber- at the beginning sounds like the German word Bär (bear), there appears a bear in the coat of arms of the city. And as strong as a bear, there were many people-led events that shaped it – from the Fall of the Berlin Wall to The Love Parade movement. Be Ein Berliner and get immersed in this metropolis