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Customer Experience Management East Africa
21. June - 23. June 2017, Villa Rosa Kempinski Nairobi

The only event in East Africa focusing on Customer Experience


The only program
in East Africa,
purely focused

on Customer Experience

Hear from
from more than
five countries

workshop on designing and

implementing CX strategy

Sharing international experiences from Banks, Insurance, Retailers, FMCG, Telecom, Hospitality


  • Understanding East African consumer


  • How to respond to Voice of Customers


  • Bringing C-suite to your confidence

  • Learn how Big Data can help in your Customer

    Experience strategy

  • Calculate Return on Investments from

    Investments in Customer Experience

  • Meet like minded industry experts, solution

    providers and peers to keep up with the trends

  • 3+ hours

    Interactive discussions

  • Case study

    Implementing change management

  • Group & Round table discussions

    Addressing your organization centric challenges by international experts

  • Workshop

    Designing and implementing an effective Customer Experience Strategy

  • Panel discussion

    Delivering next generation Customer Experience


Global CX Panel, Member

Customaline  (Pty) Ltd,

Managing Partner

South Africa

Eli D. Goldstein

Meet the speakers

Chris Diaz photo
Kenya flag Kenya

Chris Diaz

Director & Group Director at Brand Kenya & Bidco Africa

Chris Diaz is a highly respected and experienced thought leader for international trade and marketing to a global audience. He was recognized and awarded as one of the Most Influential Global Marketin

Learn more about Chris >

Sheila Mugusia photo
Kenya flag Kenya

Sheila Mugusia

Chief Manager Customer Experience, Marketing & Communication at Kenya Revenue Authority

Thiagarajan Ramamurthy photo
Kenya flag Kenya

Thiagarajan Ramamurthy

Group CEO at Bidco Africa

Popularly known as TRM, Mr. Ramamurthy has close to four decades of experience and serves as the Group CEO, at Bidco Africa, Africa's home of top quality products for the happy, healthy, living family

Learn more about Thiagarajan >

Bernard Osei-Duah photo
Ghana flag Ghana

Bernard Osei-Duah

CEO & Learning, Performance and CEM Strategist at BOD Mogul Consults

Bernie is a Change Expert, Business Development Executive, Customer Experience and Enablement Strategist, Business Process Re-engineering Executive, Learning Development & Training Consultant, Quality

Learn more about Bernard >

Want to know more?

CO-LOCATED EVENT - Call Center Transformation Forum

• The only program in East Africa, purely focused on Call Center Transformation
•  Dedicated workshop on designing & implementing Digitization of Contact Centers
•  Achieving Call Center Excellence in East Africa

21 - 23 June 2017, Nairobi

Who should attend


  • Banks
  • Insurance
  • Telecom
  • FMCG
  • Aviation
  • Hospitality


Chief Executive Officer, Chief Transformation Officer, Directors, VPs, General Manager, Heads of:

> Customer experience

> Customer Support

> Customer Relation

> Digital Channels

> Customer Analytics

> Contact Centre

> Operations

> Human Resource (HR)

> IT

> Omni Channel

> Marketing & Digital Marketing

> Strategy

> E-Commerce

Join us in Nairobi

Villa Rosa Kempinski Nairobi

Chiromo Road, 00800 Nairobi,


Visit the hotel's website