WHY TO ATTEND
The only program
in East Africa,
on Customer Experience
from more than
workshop on designing and
implementing CX strategy
Sharing international experiences from Banks, Insurance, Retailers, FMCG, Telecom, Hospitality
Meet the speakers
Director & Group Director at Brand Kenya & Bidco Africa
Chris Diaz is a highly respected and experienced thought leader for international trade and marketing to a global audience. He was recognized and awarded as one of the Most Influential Global Marketin
Chief Manager Customer Experience, Marketing & Communication at Kenya Revenue Authority
Group CEO at Bidco Africa
CEO & Learning, Performance and CEM Strategist at BOD Mogul Consults
Bernie is a Change Expert, Business Development Executive, Customer Experience and Enablement Strategist, Business Process Re-engineering Executive, Learning Development & Training Consultant, Quality
CO-LOCATED EVENT - Call Center Transformation Forum
• The only program in East Africa, purely focused on Call Center Transformation
• Dedicated workshop on designing & implementing Digitization of Contact Centers
• Achieving Call Center Excellence in East Africa
Who should attend
BY JOB TITLE / DEPARTMENTS
Chief Executive Officer, Chief Transformation Officer, Directors, VPs, General Manager, Heads of:
> Customer experience
> Customer Support
> Customer Relation
> Digital Channels
> Customer Analytics
> Contact Centre
> Human Resource (HR)
> Omni Channel
> Marketing & Digital Marketing
The only event in Saudi Arabia purely focused on Customer Experience where the leaders from Banks, Insurance, Telecoms, Aviation, Retail and Hospitality sector will gather to share their expertise.
Join us in Nairobi
Nairobi is a charming, cosmopolitan city, blessed with the most wildlife in the world, making it a great safari destination. Known as the 'Green City in the Sun', Nairobi is the largest city as well as the capital of Kenya.
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