Villa Rosa Kempinski Nairobi, Kenya
WHY TO ATTEND
The only program
in East Africa,
on Customer Experience
from more than
workshop on designing and
implementing CX strategy
Sharing international experiences from Banks, Insurance, Retailers, FMCG, Telecom, Hospitality
Global CX Panel, Member
Customaline (Pty) Ltd,
Eli D. Goldstein
Meet the speakers
Director & Group Director at Brand Kenya & Bidco Africa
Chris Diaz is a highly respected and experienced thought leader for international trade and marketing to a global audience. He was recognized and awarded as one of the Most Influential Global Marketin
Chief Manager Customer Experience, Marketing & Communication at Kenya Revenue Authority
Group CEO at Bidco Africa
Popularly known as TRM, Mr. Ramamurthy has close to four decades of experience and serves as the Group CEO, at Bidco Africa, Africa's home of top quality products for the happy, healthy, living family
CEO & Learning, Performance and CEM Strategist at BOD Mogul Consults
Bernie is a Change Expert, Business Development Executive, Customer Experience and Enablement Strategist, Business Process Re-engineering Executive, Learning Development & Training Consultant, Quality
CO-LOCATED EVENT - Call Center Transformation Forum
• The only program in East Africa, purely focused on Call Center Transformation
• Dedicated workshop on designing & implementing Digitization of Contact Centers
• Achieving Call Center Excellence in East Africa
Who should attend
BY JOB TITLE / DEPARTMENTS
Chief Executive Officer, Chief Transformation Officer, Directors, VPs, General Manager, Heads of:
> Customer experience
> Customer Support
> Customer Relation
> Digital Channels
> Customer Analytics
> Contact Centre
> Human Resource (HR)
> Omni Channel
> Marketing & Digital Marketing
Join us in Nairobi
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