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Customer Experience Round Tables Greater China
01. November 2017 , Hong Kong

C-level representatives

From local and international companies

A cross-industry meet-up

Focused on interactivity and networking

Round-table format

For private discussions and debates

KEY TOPICS

Capabilities of new age customer experience in Greater China region

Structuring an effective VOC program

Creating value proposition from your customer experience strategy

Using customer centric approach to increase your share of customers in a competitive landscape of Hong Kong market

TAKEAWAYS AND SPECIAL FEATURES

  • Get tailored advice on enhancing customer experience from focused round table discussions

  • Learn how to deliver personalized services to your customers to delight them

  • Discover how your peers succeed in converging online and offline channel experiences

  • Discuss how innovation is driving other businesses

  • Over 4 hours of interactive discussion in one day

  • 12 round tables to choose from

  • 6+ Industries participating

  • Interactive polling and e-networking

SPEAKERS

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Teddy Ko

Country Director at Singtel Hong Kong

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Richard Chow

Executive Director at Head of Digital Channels Management UBS AG

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China flag China

Annie Leung

GM Customer Experience Development Hong Kong at MTR Corporation Limited

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Mukesh Pilania

Asia Region Head - Transversal Customer Experience at AXA

Get the complete program line-up, speaker details. Download agenda by clicking on the link below.

WHO WILL YOU MEET

BY INDUSTRY

-Banking

-Insurance

-Financial Services

-Telecom

-Retail

BY DESIGNATION

-Chief Customer Officer

-Chief Marketing Officer

-Head/Director of Customer Service

-Head/Director of Customer Analytics

-Head/Director of Consumer Insights

-Head/Director of Customer Care

-Head/Director of Customer Experience Design

-Chief Operations Officer

-Chief People Officer

-Chief Insight Officer

MEET US HERE

Hong Kong known as the "Incense Harbour" is a Special Administrative Region of the People's Republic of China. It is one of world's most competitive and freest economic entity and is renowned for its deep natural harbour, which enables ready access by international cargo ships. The territory is commonly referred to as "Asia's World City".