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8th Annual
Shared Services
26. April - 28. April 2017, Prague

1  Pre - Conference Workshop

Robotics & Automation through the Eye of LEAN Six Sigma

Case Study by Fujitsu Technology Solutions, Poland:

How to do business in 8 different countries in 8 different languages with 8 different habits

Site visit to Siemens


Continuous Improvement Culture Leading to More Engaged
and Proactive SSC
by Danske Bank

CASE STUDY: Dealing with
Global Cultural
Differences - how?

by Fujitsu Technology Solutions

Insights into Employee Work Activities
and Productivity
by General Motors

of the
Business Coaching School model
by Roche


  • Blockchain technology

  • Data analytics implementation to drive business transformation and create value added solutions for better process efficiency

  • Increasing utilization capacity and aligning to production output

  • Understand workflow automation- saving costs and increasing operational effectiveness

  • Best practices of P2P process and e-invoicing

  • The effect that customers have on operations & How to adapt and use it to the advantage

  • Journey to GBM: How to create value, address talent gaps and talent management shortages, exploit Big Data, and efficiently implement innovative technology

  • 1 Pre-Conference Workshop:

    Robotics & Automation through the Eye of LEAN Six Sigma

  • 6 Focused Panel Discussions

  • 200+ min of Brainstorming Roundtable Discussions

  • Conference Quiz

  • Online Polling and Q&A Application

  • Breakout Session with the Speakers

  • Unique division of 3 streams

    people track, partner track, performance & innovation track


Rosita Vasilkeviciute photo
Denmark flag Denmark

Rosita Vasilkeviciute

Head of Group Services Lithuania at Danske Bank

Rosita Vasilkeviciute is the Head of Danske Bank Global Services, Lithuania (GSL). Being one of the key strategic units of Danske Bank, GSL provides a broad portfolio banking operations (markets, tra

Learn more about Rosita >

Andrzej Wilk photo
Poland flag Poland

Andrzej Wilk

SVP Shared Services, President of Polish Entity at MoneyGram International

Andrzej Wilk Head of Revenue Operations & Global Business Center. He is responsible for all activities related to operations Global Business Center in Warsaw including direct management of 26k agen

Learn more about Andrzej >

Zaneta Leduchowska photo
Poland flag Poland

Zaneta Leduchowska

Shared Service Center Head at Fujitsu Technology Solutions

Zaneta Leduchowska is the director of the Finance & Accounting SSC in Poland. She has 15+ years of professional experience in multinational organizations including 11 years in leadership positions an

Learn more about Zaneta >

Csaba Szende photo
Hungary flag Hungary

Csaba Szende

Human Resources Leader - EMEA Business Service Center at Eaton

Csaba Szende is currently responsible for the HR function of Eaton's new Business Services Center in Budapest, supporting the Europe, Middle East and Africa (EMEA) region. Csaba has a wide range of

Learn more about Csaba >

Want to know more?

Who should attend







HR Experts

Financial Controllers


Shared Service Centres

Global Business Services

Business Service Centers

Finance & Accounting

Finance Service Delivery

Finance Transformation

Financial Controllers

Corporate Governance

What do the attendees say

  • “A highly productive event, thanks to a significant number of engaged participants. The networking was great.”

    Daniel Itzicovitch Stefanini

    EMEA, Global BPO Director - Northern Hemisphere

    Maria Eremina

  • “The greatest thing about this forum is that it combines different business areas and different countries and cultures.”

    Maria Eremina

    Raiffeisen Bank, Head of Shared Service Center

  • “Great speaker selection, event organization, interactivity and opportunities for networking. Overall a great event that allowed a lot of knowledge sharing.”

    Karel Ettler

    Dura Automotive, Accounting Director


Gold Sponsor

Media Partner

Media Partner

Media Partner

Join us in Prague

Prague, the capital and the largest city of the Czech Republic, is situated on the Vltava river. It is nicknamed "the City of a Hundred Spires" and famous mostly for its Old Town Square with the medieval Astronomical Clock and colorful baroque buildings and Gothic churches. Prague is ranked sixth in the Tripadvisor world list of best destinations in 2016 and is popular tourist destination.