Operational Excellence in Insurance

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PROGRAM

Day 1

12 May 2016

Keynote speech: RIP traditional insurers: What to do in order to become a digital Insurer
DIGITAL TRANSFORMATION OF OPERATIONAL PROCESSES
Transforming legacy systems
Case study: Using changes in regulation to kick-start digitization
Case study: Automantion
DIGITAL TRANSFORMATION OF BUSINESS MODELS and DATA CAPABILITIES
Taking Advantages of Disruptive Innovations
Managing BIG DATA and analytics
Case Study: Digitisation strategy: DOs and DON‘Ts

Day 2

13 May 2016

Keynote Speech: Digital Transformation of customer experience in the age of the customer?
DIGITAL TRANSFORMATION OF CUSTOMER EXPERIENCE
How advanced customer analytics is transforming the customer experience
Customer Experience and Technology
Panel Discussion: What can insurance learn from digital disruptors?
Roundtable Discussion: Enhancing Digital Operational Agility and Creating Digital Insurance Agent
Competive Digital Opex