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Speaker detail

  • Heba El Sersy
  • Head of Service Delivery
  • Independent Consultant, United Arab Emirates

Heba El Sersy is a freelance management consultant helping organizations in their strategy development and driving business transformation. Heba is an experienced international Telecoms & Technology executive recognized as a trusted management advisor and skilled strategist in setting the winning strategy and transforming strategic plans into reality. Experienced in building and optimizing organizational processes to maximize business results with strong track record of leading complex multivendor engagements and sustaining optimal results in competitive environments, cross industries and on global level while remain focused on customers’ satisfaction and team building.

Throughout her 20-year career, Heba has held different technical, project management, sales, strategy and managerial roles in different parts of the Middle East and in Europe with companies including Digital, Siemens, Lucent Technologies &Ericsson. Heba possesses a Bachelor of Engineering (Electronics and Communication) with Diploma in Program Management, Certification in Sales from Duke University, Executive Strategy from Columbia Business School in addition to PMP certification.