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Speaker detail

  • Ismail Mohammed
  • Senior Vice President Customer Operations
  • Du Telecom, United Arab Emirates

Mr. Ismail Mohammed is Senior Vice President Customer Operations at du telecom with responsibility for heading end to end Customer Operations mainly includes Contact Center (Front & Back Office Operations), Email & Social Media Operations, Retention & Outbound Sales, Collections and Transformation verticals. Mr. Ismail Mohammed has more than 20 years of Professional experience with around 15 years specifically serving in the telecom sector. He is serving on this designation from last 4 years and leading the Customer Operation verticals very successfully. 

Prior to joining du telecom, Mr. Ismail Mohammed headed different Operational verticals at Etisalat UAE worked and have also worked in different companies on Managerial positions. He holds a Master’s Degree from Institute of Business Management and Research and a Leadership Degree from Institute of Leadership & Management. 

Ismail Mohammed  is a renowned thought leader, motivational speaker, Customer experience guru,  workplace mentor and award winning professional whose stimulating, upbeat and inspirational leadership has helped countless people develop across corporate sector. He has helped them solve personal problems, infuse their lives with hope, energy and success, and remarkably improve people's relationships at work and at home.


- Service Sector Leadership Excellence Award in 15th GCC Government Future Leaders Conference 2016
- Best in House CEM Innovation in Middle East Customer Experience Management Conference 2016
- Best Use of CEM Technology in Middle East Customer Experience Management Conference 2016 
- Awarded with Best Government Contact Center Leadership Award during Government Contact Center Summit Middle East.
- Awarded for Best Call Center in Middle East during Middle East Call Center Summit.
- Awarded for Innovation in Promoting, Encouraging & Empowering UAE Citizens during 4th UAE Ideas & Innovation Conference arranged by Dubai Quality Group.
- Honorary Customer Delight Award in the Telecom sector by the International Institute of Sales & Marketing (2013).
- Awarded as Innovation Champion Department leading Customer Operations for 3 consecutive years from 2013 till 2015.
- Awarded most engaged department in du (2013, 2014 & 2015).