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Kingdom Call Center Transformation

  • 27/09/2017 - 28/09/2017
  • Riyadh, Saudi Arabia

Special focus on 'Saudi Vision 2030', 'Saudization' and 'Women' workforce inclusion in Call centers

Key topics

Achieving the Saudi Vision 2030 for Call Center

Creating Happy employees

Getting the right technological blend for success

Making a difference by Customer Experience

In Chair

  • Mohamad El-Hinnawi
  • Authorised Resource and Training Provider
  • CCXP, Saudi Arabia

Takeaways and special features

Understand

the policy and regulation scenario of Saudi Vision 2030 and Saudization pertaining to Call Centers in Saudi Arabia

Uncover

ways to identify, recruit, motivate, grow, and retain your employees for improved candidature, smoother operations and a happier organization

Learn

insights on better Customer Data Procurement & Management, Transformation from Multi-Channel to Omni-Channel Environment and change your Call center from a Cost Center to Profit Center

Establish

ways to identify and mitigate operational and cross departmental 'bottle-necks', improve upon Project Management contingencies and optimizing organizational structures provide better Customer Experience

Regulatory talk on Call Center Industry

Case Study on Transforming the Call center landscape through 'Saudization'

Cross industry panel discussion on women inclusion in Call centers

Round Tables for focused session on improving Customer Experience and Benchmarking

Keynote Panel Discussion for a holistic viewpoint on challenges of Shared service and Outsourcing

Hear from thought leaders converging from different industries

Speakers

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Rosh Rayhaan by Rotana Riyadh
"Riyadh which is the capital and the largest city in the Kingdom of Saudi Arabia, rivals any modern city in the world in splendor of its architecture."

The name Riyadh is derived from the Arabic word meaning a place of gardens and trees ("rawdah").

The King Khalid International Airport is a marvel of design that incorporates the traditional Arab style with the best of modern architecture to make it one of the wonders of the modern world.

PARTNERS AND SPONSORS

This event is supported by the following companies

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