Takeaways and special features
the policy and regulation scenario of Saudi Vision 2030 and Saudization pertaining to Call Centers in Saudi Arabia
ways to identify, recruit, motivate, grow, and retain your employees for improved candidature, smoother operations and a happier organization
insights on better Customer Data Procurement & Management, Transformation from Multi-Channel to Omni-Channel Environment and change your Call center from a Cost Center to Profit Center
ways to identify and mitigate operational and cross departmental 'bottle-necks', improve upon Project Management contingencies and optimizing organizational structures provide better Customer Experience
Regulatory talk on Call Center Industry
Case Study on Transforming the Call center landscape through 'Saudization'
Cross industry panel discussion on women inclusion in Call centers
Round Tables for focused session on improving Customer Experience and Benchmarking
Keynote Panel Discussion for a holistic viewpoint on challenges of Shared service and Outsourcing
Hear from thought leaders converging from different industries
- Murad Yousuf
- Chief Technology Officer
- General Authority of Zakat & Tax, Saudi Arabia
- Dr Russell Gann
- Chief Information Officer
- Ministry of National Guard, Saudi Arabia
- Ziad El-Batal
- VP - Customer Experience
- Saudi Telecom Company, Saudi Arabia
- Kazim Jessa
- SVP - Retail Contact Center
- Emirates NBD, United Arab Emirates
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Rosh Rayhaan by Rotana Riyadh
"Riyadh which is the capital and the largest city in the Kingdom of Saudi Arabia, rivals any modern city in the world in splendor of its architecture."
The name Riyadh is derived from the Arabic word meaning a place of gardens and trees ("rawdah").
The King Khalid International Airport is a marvel of design that incorporates the traditional Arab style with the best of modern architecture to make it one of the wonders of the modern world.
PARTNERS AND SPONSORS
This event is supported by the following companies