The 5th Annual operational excellence conference is a must-attend event dedicated to enhancing digital operational excellence and overcoming the challenges surrounding digital transformation and the impact of technological development.
An interview with Alejandro E. Carriles
Recently, we conducted an interview with our prominent speaker – Alejandro E. Carriles, Executive Vice President – Head of UX Design & Director of Online & Mobile Banking, BBVA Compass, BBVA Group, United States of America (USA) about the challenges, the future growth of retail banking and many more.
1) What are the current challenges facing Retail Banking in the current financial climate?
In previous years, a strong network of branches meant convenience for customers and retail banks centered efforts around this and products and services. Today, while banks still compete with other banks, they increasingly compete with digital service providers, which offer similar services without the operating costs of traditional banks. Digital providers sometimes deliver a better user experience and faster time to market and face fewer regulatory challenges, all of which makes them a more serious competitor to existing banks. Customers are starting to realize they can fulfill their financial needs in a new way, and banks are having to shift their processes to compete.
2) What are the drivers for future growth of retail banking?
Delivering solutions that are optimized to the customer and their needs is critical to acquiring and keeping customers. User experience is an important part of this. Convenience continues to be critical, but being physically convenient is no longer paramount while empowering customers to bank whenever, wherever and however they want is., and digital channels play a key role in this process.
3) What is the role of transformation in transitioning to a customer-centric organization?
To become customer-centric, banks must be nimble and agile so they can deliver the solutions their customers want, in the time they want it. Data, analytic s, user experience and end-to-end process revision is critical to those efforts, so that offerings and experiences can be tailored to clients’ preferences, made available faster, and delivered in a more convenient way.
Interested in this topic?
Retail Banking Forum
As the region's favorite conference, the Retail Banking Forum is the industry's meeting place, where seasoned banking professionals combine C-level insights on successful retail banking strategies and hands-on case studies, transforming the current financial ecosystem.
12th Middle East Retail Banking Confex
The 2 day confex will cover the entire Banking industry to help your business provide exceptional customer service, grow revenues, join the digital revolution and expand your reach.
Certified Information Systems Security Professional
This course offers the most comprehensive review of information security concepts and industry best practices. You will gain knowledge in information security that will increase your ability to successfully implement and manage security programs in any organization or government entity.
Optimizing policy administration systems – from seven to one
More is not always better. As a result of several merges, a.s.r. Life had to maintain seven policy administration systems which significantly increased administration costs. To optimize, they decided to partner with Keylane in order to deliver incisive product rationalisation and simultaneous migration of these systems into single one. Read the story of how they did it.
Generations X, Y and Z, coaching and Shared Services
Coaching is a form of leadership that is more focused on unique personality traits more than any other form – therefore, it is important for the coach to know the coachee. This can get difficult as there can be as much as three different generations in a workplace, all with different goals and ways of looking at things. What makes it different to work with people from various generations? We asked our speaker Imre Zsoldos, the Finance and Accounting Director at Roche, Hungary.
Success Story: AXA chooses msg life for IT modernisation drive
In connection with its aim of thoroughly modernising its IT landscape, AXA Deutschland decided in late 2013 to use msg.Life Factory based on IBM PureSystems technology as the strategic administrative platform for its life division.