This event brings together distinguished personnel from banks, government bodies and technology companies to discuss and address crucial issues on how to seize new opportunities in retail banking and wealth management while making it beneficial for all stakeholders.
An interview with Alejandro E. Carriles
Recently, we conducted an interview with our prominent speaker – Alejandro E. Carriles, Executive Vice President – Head of UX Design & Director of Online & Mobile Banking, BBVA Compass, BBVA Group, United States of America (USA) about the challenges, the future growth of retail banking and many more.
1) What are the current challenges facing Retail Banking in the current financial climate?
In previous years, a strong network of branches meant convenience for customers and retail banks centered efforts around this and products and services. Today, while banks still compete with other banks, they increasingly compete with digital service providers, which offer similar services without the operating costs of traditional banks. Digital providers sometimes deliver a better user experience and faster time to market and face fewer regulatory challenges, all of which makes them a more serious competitor to existing banks. Customers are starting to realize they can fulfill their financial needs in a new way, and banks are having to shift their processes to compete.
2) What are the drivers for future growth of retail banking?
Delivering solutions that are optimized to the customer and their needs is critical to acquiring and keeping customers. User experience is an important part of this. Convenience continues to be critical, but being physically convenient is no longer paramount while empowering customers to bank whenever, wherever and however they want is., and digital channels play a key role in this process.
3) What is the role of transformation in transitioning to a customer-centric organization?
To become customer-centric, banks must be nimble and agile so they can deliver the solutions their customers want, in the time they want it. Data, analytic s, user experience and end-to-end process revision is critical to those efforts, so that offerings and experiences can be tailored to clients’ preferences, made available faster, and delivered in a more convenient way.
Interested in this topic?
Credit Risk Management Forum
Credit risk management is still a big issue, IFRS 9 is going to be implemented, the digital era and big data is already influencing the banking sector and credit risk management as well. How can banks deal with all these issues?
Retail Banking Forum
As the region's favorite conference, the Retail Banking Forum is the industry's meeting place, where seasoned banking professionals combine C-level insights on successful retail banking strategies and hands-on case studies, transforming the current financial ecosystem.
Collateral Management Forum
The most established Collateral Management Forum in Europe is approaching its 11th Annual. 2017 is turning out to be filled with questions on initial margin and variation margin deadlines, MiFID II, Brexit, digitalization in collateral management and more, which will be answered at this forum.
Are we prepared for the next crisis?
Even though banks are better prepared for a new potential crisis, there are still possible risks to account for. Get insight from our speaker Peter Magala, CRO at VUB Bank, on the most prominent problems the industry is facing.
Shared Services case study by Roche
While industry strives for making various processes automatic, there will still be work that needs to be done by human beings. Read the insights on the topic from Imre Zsoldos, Finance and Accounting Director at Roche bellow and come hear more at the 8th Annual Shared Services Forum.
Shared Services Thriving in CEE region
Shared Services are on the rise and Central East Europe is a very popular region to establish one. How popular? Find out in our infographic below: