The Call Center Transformation Forum is purely focused on transforming the way call centers function & new tech-solutions.
Digital Transformation: The Way Ahead for Telcos in MENA
The telecommunications industry today is virtually saturated, and competition is intense as the hyper growth phase draws to an end. The communication service providers (CSP's) are on the verge of a new age - one in which they reinvent themselves as digital dervice providers. Here's why digital transformation is the way forward.
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Kingdom Call Center Transformation
The call center is being given a push in the Saudi Arabian space through the National Transformation Program 2020. The Saudi Call Center market has an $100 million value currently and is expected to grow in the near future. UAE is a leader in the GCC region in for Call Centers.
Master class on Certified Information Systems Security Professional
In this course you will learn the basics of cyber security, preparing you to receive one of the most recognized and desirable certifications in the cyber security world.
Certified Enterprise Risk Management Professional (CERMP)
Certified event for Risk Management professionals. Understand, anticipate and mitigate all risks in this ever-changing world. Attend and learn industry best practices, gain PDUs and PDCs as well as designation of CERMP you can use on your resume and business card.
An interview with Martin Osembo, Head HR at Olam International
The ultimate guide to attending a conference (and making the most of it)
Are you also excited about the imminent end of summer, fewer hours of sunshine and increased workload ahead? Let's not kid ourselves; we are definitely going to miss the lazy days of summer and a more carefree atmosphere at work.
Does the end of road for Yahoo! mark a new beginning for Verizon?
It's probably just a fading memory now, but Yahoo was for long the doyen of the internet industry.