Finance

How Spitch speaker verification technology can make your bank more efficient

Both for private banking and retail banks.

For Private Banking

Private banking can rely on voice technologies in order to make communications with customers more secure and efficient.

With the help of our speaker verification solution, personal advisers will have a biometric proof of the caller’s identity throughout the course of a phone conversation, avoiding Q&As based security procedures.

Our speech analytics solutions will help client advisors extract and utilise important information from the conversation automatically, thus improving callers' satisfaction with the service and overall interaction efficiency.

Natural language interaction analytics and speaker verification can be used in any front-end application, including mobile banking, to improve user experience and make it more secure and personalised.

Voice biometrics in combination with conversation recording can legally be regarded as an electronic signature, which helps avoid multiple authentication procedures for transactions as well as signing paper documents, unless absolutely necessary.

For Retail Banks

Call centres are an integral part of retail banking, and our technology provides the opportunity for essential cost saving by significantly reducing average call handling times.

There are more benefits, however. Most of the scenarios for client interactions with banks require client identification and verification. Most clients find this process lengthy and unpleasant. Our speaker verification solution makes it possible to automate and speed up client verification at any stage of a conversation and largely eliminates the need to answer secret questions or provide other sensitive personal details over the phone.

Moreover, speaker verification can be embedded in any front-end application, including those for online and mobile banking, as well as transaction support platforms where it can improve the user experience while at the same time making it more secure.

Voice biometrics in combination with conversation recording can also be regarded as an electronic signature, which can often help avoid multiple authentication procedures for transactions as well as signing paper documents.

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