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“Unrivalled Client Experience” - Trimble Real Estate & Workplace Solutions White Paper
First impressions count… that’s why effective visitor management is cited as one of the most vital areas of any organisation.
Visitors’ perception of your organisation can be enhanced or tarnished by their experience at the front of house.
This executive white paper from Trimble’s Real Estate & Workplace Solutions team provides essential advice on delivering an unrivalled client experience – from the arrival to the departure of visitors.
Based on insight from a global financial organisation and a leading law firm, as well as a specially commissioned "Client Experience" survey, this paper also looks into how technology can help optimise management of all key touch points around managing client meeting and internal events.
The results from these activities so far have been illuminating, in terms of the importance of client experience in not only front of house and reception, but also the wider benefits to the organisations as a whole.
We hope you enjoy and benefit from reading this white paper, and we hope that it serves to establish a platform for collecting understanding upon which we can build further knowledge and discussion at the upcoming ‘Smart Workspace Design Summit’ in Amsterdam.
This year Trimble will be announcing the arrival of new innovations that will enhance alternative workplace strategies and activity based working, reducing total cost of occupancy and improving staff productivity. More to follow soon.
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If you want to grow your corporate university budget year-on-year and add value in the eyes of the CEO, you need to be able to articulate a clear mission. Yet too often, corporate university executives get stuck on the operational level and face an ongoing struggle to prove corporate university value for the organization. Preparing to write his next book, corporate university strategist Martyn Rademakers tapped the brains of ‘serial corporate university creator’ Stefaan van Hooydonk (Nokia, Agfa, Philips Lighting and Flipkart) and extracted two practical examples. What is the license to operate of the corporate universities he established? Read here how the highly effective mission of Philips Lighting University and Flipkart’s Flipskool got shaped. ‘’It’s the Mantra, stupid!’’