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We recently interviewed Tilak Banerjee
Director Global Business Services – Dell EMC and asked a few questions on where to start when you’re considering a RPA strategy? Here’s what he had to say.
1. What are the factors organizations need to keep in mind when considering RPA strategy?
I believe that the answer to the question of “why RPA” needs to be sought first and then the organizations should focus on the “how”. I have seen a number of organizations getting into their RPA journey because their competitors are already embracing the new technology and they do not want to be left behind. That is not a valid reason from my point of view. There are several routes to intelligent automation, RPA is one of them. It is important to consider all aspects of feasibility: including organizational readiness, people, process and future organizational strategy.
RPA, as an initiative, should blend with the organization’s strategy and complement it. The ROI that the organization is expecting out of this initiative also needs to be defined upfront. That will influence the strategy significantly in terms of areas of implementation, duration and scale. Whether to build “Bots” in-house or go for an off-the-shelf solution of a vendor would also be an important part of the overall implementation process.
2. What are main challenges in the implementation of RPA?
The challenges in RPA implementation can broadly be classified under people, process and technology.
People: Change management, threat perception, training and reskilling of resources
Process: Selecting the right process for automation, process readiness/standardization
Technology: Selecting the “right” vendor, IT infrastructure and support, DRP, etc.
3. Your comments on RPA landscape in Hong Kong?
Earlier this year Hong Kong government proposed HK$18 billion investment in innovation and technology, which will help to subsidize “industry adoption of technology to upgrade and transform”, among other things. As Hong Kong looks at additional means to drive growth, technology-assisted productivity which is an unquestionable effect of RPA, becomes important. There is a significant applicability of RPA in the Financial Services sector, which is one of the key industries in Hong Kong. I see huge opportunities in the region and the adoption rate will steadily climb up.
4. Since you are participating at the event, what are your thoughts about this platform & how it will help professionals?
I believe this is a great platform as it brings practitioners and vendors together who are at different levels of maturity in terms of adoption and service offerings. It helps you to network, bounce off ideas and learn from each other’s success and failures.
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