7 tips from Andy Gager on how to make operating processes more efficient & effective:
Every organization has a process for handling and documenting maintenance issues. Some are as simple and informal as the user calls maintenance to come fix something. Others use high powered Computerized Maintenance Management System (CMMS). Some organizations use formal planning and scheduling while others have the maintenance personnel plan and schedule their own work.
Experience has shown that more informal and less planned and scheduled work is highly inefficient. On the other hand, too much planning, scheduling and documentation can also inefficiently use maintenance resources. The aim is to find the right balance of planning, scheduling and documentation to maximize the use of maintenance resources. In addition, one of the biggest challenges to adopting new processes is gaining acceptance at all levels in the organization. Management of change techniques is essential to a successful program.