BPESA was founded in 2002 to promote and develop the BPO (Business Process Outsourcing) / Contact centre industry in South Africa. It operates both as a specialist investment promotion agency for the BPO industry, including contact centres, and as a national trade association and networking body for the industry. The mandate of BPESA is to create jobs. It does this by raising awareness of the industry’s potential internationally and thus attracting new investments. The organisation strives to create an enabling environment for investments to thrive and grow – developing the skills base and providing linkages to national and regional government to ensure the implementation of pro-growth policies. BPESA’s mission is to promote job creation in the South African BPO industry. This is achieved through the promotion of: – Investment – Skills Development – Networking / Industry Development We believe that these three strategies are the cornerstones of a growing, prosperous, and sustainable industry.