The Contact Centre Association of Malaysia (CCAM) is a not for profit organisation and was inaugurated in September 1999. Since then, it has been at the forefront of developing the local CRM and contact centre industry in Malaysia. CCAM represents the industry as the strategic think-tank, an educational platform, and a progressive establishment geared towards constantly improving the calibre of industry professionals. Malaysia possesses admirable infrastructure, a strong economic environment, an affordable yet high value human resource base, a stable social political climate, strong government initiatives and a host of customised investment incentives to make it one of the most attractive global hubs in this region. In order to evangelise the Malaysian contact centre industry and to further enhance the capabilities within our industry, CCAM has embarked on an exciting plans to increase the industry’s competitiveness by supporting its members through series of skills enhancement training, professional certification, industry awards and knowledge pursuit programmes. The main aim of CCAM is to bring about multiple benefits for its members by acting as an interface platform between users and suppliers and to develop a Contact Centre ecosystem that thrives, locally and internationally into a globally recognised regional hub. Contact Centre Association of Malaysia (CCAM) Email: ccam_secretariat@ccam.com.my Phone: +603-7874 5580 Website: www.ccam.com.my