Customer Experience Foundation A Centre of Excellence for the design of Customer Experience with a partnership of the leading Customer Experience Experts in the world who have developed the best practice Customer Journey Mapping, Omni Channel Design, Voice of the Customer , Customer Personas, Use of verbatim, Customer Experience Audit , Customer Experience Designs, Language & Emotion, Leading Designers and Practitioners , First Cloud Based Contact Centre (1999), First Cloud Based Speech Recognition 2001, First Web Chat Application 2004, First Visual IVR 2008, Theory of Customer Power 2011, Social Me 2013, Emotional Modeling Matrix 2014, TheFuture.House 2014 (on-going), TheFutureStore.Today 2015 (on-going), Future Travel 2013 (on-going) Building: TheFutureBank, TheFutureContactCentre, The Future Hotel, The Future Conference, Future Accounting Model