HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS’ Unified Customer Experience model combined with customer journey mapping, web presence management, social media optimization, digital channel strategy, and brand positioning supports the customer lifecycle from the initial steps to the end result. HGS expertise span the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with 28,000 employees in 60 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world’s most recognized brands.