Peppers & Rogers Group provides consulting services in the areas of operational excellence, technology optimization, organizational readiness and training, and analytics. Its operations and technology excellence services include call center turnaround and management, channel strategy and operations, operational and process excellence, CRM implementation support, etc. The company’s learning innovation services comprise training and coaching, eLearning, curriculum development, social business management, performance management, organizational alignment, etc. Its customer insight analytics services focus on data strategy and governance, predictive analytics and modeling, management reporting and dashboard design, etc. The company also offers services in the areas of customer experience strategies, such as customer acquisition, growth and retention, touchpoint experience management, digital experience strategy, customer communications programs, loyalty initiatives, etc. It serves clients in automotive, financial services, government and public, healthcare, retail, technology, telecom and media, and travel and hospitality industries worldwide. Peppers & Rogers Group was founded in 1993 and is headquartered in Stamford, Connecticut. The company has locations in Inglewood, Colorado; Mesa, Arizona; Burlington, Massachusetts; Brussels, Belgium; Istanbul, Turkey; Dubai, United Arab Emirates; and Sydney, Australia. As of November 30, 2010, Peppers & Rogers Group operates as a subsidiary of TeleTech Holdings Inc.