John has been involved in and led numerous projects involved in Quality management, Customer Support, Technical Sales, CRM, Sales Operations and Customer Experience. These have been developed within the context of Technical, Operational and IT businesses both within the UK and abroad including Russia, Poland and US. Chronologically, John began his career as an aircraft technician joining Intel Corp in 1981. Working with Intel Corporation for 33 years John worked in a variety of customer touch and back office disciplines including Technical Support, Market Development and Product Quality before moving into management and leadership positions covering Technical and Operational teams and directing IT for Intel in EMEA. He is now leveraging the knowledge gained from his variety of experiences to provide transformation support for businesses specializing in Customer Experience and authoring a book on the delivery and implementation of Customer Experience.