Maher is a Contact Center Director at Alissa Automotive, he has +16 years of experience in Customer Relation and experience Management, Work experience in five countries, more than 12 years in Outsourcing filed (BPO) especially in communication industry with excellent communication, negotiation, time management skills. Maher focus is to build awareness about the COPC inc that helps organizations especially related to contact centers to improve revenue, reduce costs, and increase customer satisfaction. He aims at being a professional in information technology, communication and customer experience Prior to joining Alissa Automotive, Maher spent 12 years in the Contact center/ customer Service industry where he held roles as a Call center manager, operations manager and Freelance CX consultant.He has additional professional experience in marketing, retail and small business. He holds a Master of Business Administration from GBS Geneva. Specialties: BPO, COPC inc , Strategic Planning, People Management, Professional Forecaster, Professional Trainer, Statistical Analyzer, six sigma, FMEA, Quality Management.