Francisco Arce has been the Patient Support Program Advisor for Spain and Portugal in Lilly since 2014. He is responsible for the design, implementation and continuous improvement for such programs across therapeutic areas, including autoimmune diseases, diabetes, oncology and bone diseases. As part of his role he also liaises with Global Lilly organization to deliver Patient Support Program capabilities in the mentioned countries across functions. Francisco has a vast experience in Marketing and Sales positions in the Spanish market, as well as Customer Experience Global consultant at Lilly. As a Six Sigma Black Belt he has lead several Regional projects with cross-functional teams. He studied a Bachelor in Business Administration at the Complutense University in Madrid, and an MBA at the Instituto de Empresa (Madrid, Spain).