Jens has over 20 years’ experience in the direct-sales/E-Commerce field and have devoted more than a decade to customer- and user experience. He is currently Head of User Experience at the Otto Group, one of the world’s largest E-Commerce players, aiming with his team to foster CX and UX within the Group of more than 120 companies around the globe. He earned a certificate in multimedia information sciences at the University of Applied Sciences in Lüneburg, Germany, and holds a Master of International Management from the Thunderbird School of Global Management in Glendale, Arizona.