People and transformation manager with 20+ years of management experience, including 15 years of managing and developing all aspects of operations within B2B and D2C financial services. – Strategy execution, organisational change / turn around and change management – Operations development and operations management – Operational excellence, process Governance and continous improvements – Customer experience management and customer service / contact center operations – Financial services, including banking, mortgage and insurance – Business IT and supplier ownership, translating business strategy into IT