Joyce Chang is responsible for building and managing strategic relationships with Asia-Pacific health care organizations, Ministries of Health, government and international aid agencies, leading academic medical centers and hospitals, and other organizations committed to improving quality and patient safety. She initially joined JCI in May 2011 as the associate director to guide regional and country- level business development for all JCI services in China, Japan, Singapore, Taiwan, South Korea, and the Asia-Pacific region. Ms. Chang has extensive multinational leadership experience in hospital administration, academia, consulting, and the commercial sector. Prior to joining JCI, she focused on government and business financing as well as hospital solutions within the greater China market as a strategic account manager for Philips Medical Systems. Ms. Chang also served as a consultant at The ChinaCare Group, where she concentrated on organizational restructuring, worked closely with decision-makers in the Chinese medical industry, and conducted market research and feasibility analyses on key investment projects. As a management analyst at New Century International Children’s Hospital in Beijing, she managed continuous quality improvement projects and was part of the executive committee to improve profitability. Awarded Peking University’s Young Health Economist Scholarship, Ms. Chang completed a research fellowship at the university’s China Center for Pharmacoeconomics & Outcomes Research. She moved to Beijing to co-author the World Bank Group-commissioned China Urban Service and Governance Study Health Report, an in-depth profile of China’s health care infrastructure. She co-authored an article on the impact of the growing middle class on the Chinese health care system (The Journal of the International Hospital Federation, October 2008) and has lectured at Peking University’s Guanghua School of Management. Ms. Chang earned her master’s degree in health services administration and globalization of health and her bachelor’s degree in cellular molecular biology from the University of Michigan (United States.) During her master’s internship, she participated in quality assurance projects and Joint Commission accreditation planning at St. Luke’s- Roosevelt Hospital Center in New York (United States).