Julie Mandu-Wijenje has over 10 years experience in Strategic Management with expertise in Customer Relationship Management systems. As a great passionate Service excellence advocator, she has earned her membership to the World Airline customer relations association. She recently has been successful implementing a multi-million dollar Customer Experience project at Kenya Airways that will see an Organization digital transformation driving growth using the Direct and Indirect projects Currently working with Kenya Airways as a Senior Customer Care Manager, she has led the development of innovative Customer Retention strategies across different channels in the network globally within Africa and the rest of the World. Julie holds a Masters Degree (MBA) in General Management from the University of the Free State South Africa and a Bachelors Degree in Marketing from Catholic University of Eastern Africa. Julie is currently a chairperson for Tunza initiative, a program that supports high performing juvenile children through their Education and rehabilitates them to better members of Society. Through the Mukumu Girls High School Alumni, she is involved in mentorship program that seeks to empower the girl-child and prepares girls for leadership roles. In her capacity as an executive member of the Parish Council of Holy Trinity Kileleshwa Church, Julie offers leadership to the church community.