Khalid is NCB Capital Saudi Arabia founder member, he has extensive experience in operational excellence and business continuity domains including 25 years in financial services. He had led several positions in operations, technology, business development, alternative distributions, business support and control functions in the National Commercial Bank and has led NCB Investment Services to awarded ISO9000 Certification. Khalid is a Certified Business Continuity Expert and a certified process manager. He also managed the end to end implementation of Business Continuity Management System in NCB Capital leading to attain the BS25999 and 22301 certifications. Khalid is a highly commended business continuity leader. His contribution to operational excellence and business continuity has been internationally recognized for achieving a certain level of excellence in the fields of continuity and process management. He was winner of the 2015 Middle East Industry Personality, winner of the 2015 Middle East Most Effective Recovery, winner of the USA 2013 DR International for the Strategy of the year, winner of the 2013 BCI Asia for the Most Effective Recovery of the Year. Khalid is a frequent guest speaker and panelist in many operational excellence and business resilience conferences. He has Master’s Degree in Customer Service Management from Nottingham Trent University, UK.