Kris Oldland is the Editor of Field Service News, Europe’s leading trade journal for the field service industry. He is a trusted source of insight into the different approaches that field service organisations are taking to deal with operational challenges, and is a strong advocate for the impact of technology on evolving service business models. Kris has spent nearly 10 years honing his craft in B2B media covering topics as varied as finance, music ­ and even fire juggling before returning to Service.