A subject matter expert in Contact Center Management, Managing Sales Projects within Contact Center and Outside Contact Center Environment, Performance Management, Customer Experience Management, Productivity Management and have vast experience in Managing Projects within Customer Services Ecosystem. Has vast experience in GSM technology being results and career driven. His well-developed communication skills allows me to work exceptionally well with all levels of staff within the business.Researching and implementing initiatives within the business brings satisfaction my career. Exposure to various management roles allows me to have a full view of departmental management. Excellent analytical and decision making skills are key competences for my role which are paramount within a fast moving business environment. Parshon is agile and have the ability to work effectively using his own initiative whilst actively contributing to part of the entire business and team. He fully embraces the strategic importance of the business and have moulded the team to follow the business vision with high levels of passion for excellency. He is knowledgeable in the past trends, current trends and future trends within the telecommunications space and this archives through extensive research.