Rayna Mitkova is the Managing Director of the Bulgarian subsidiaries of the leading international provider of financial services EOS Group – EOS Matrix and EOS Services. Today EOS in Bulgaria is a preferred partner to leading banks and non-banking financial institutions, telecommunications and utility companies, as well as to numerous other companies in the field of receivables management (debt collection, debt purchase and international receivables management). Currently, both companies have over 350 employees and hold a market share of about 25% on the local receivables management market. Rayna Mitkova actively participated in the establishment of the Association of the Collection Agencies in Bulgaria (ACABG) – the only branch organization of this type in the country aiming at setting high standards in the receivables management industry and bringing more transparency in the sector. Since the establishment of ACABG in 2011 Ms. Mitkova holds the position of its president, being reelected in 2014. In 2015 Rayna Mitkova joined the management body of the Federation of European National Collection Associations (FENCA). She was elected as a member of its Board of Directors and is responsible for the internal and external communication of the Federation. Rayna Mitkova has a background in economics and an Executive MBA degree from Cortugli Business School, Croatia. She has over 15 years of management experience in international business development and strategic planning in the software, consultancy and receivables management sectors. In 2009 she became one of the finalists in the “Manager of the Year” contest by the leading Bulgarian business magazine “Manager” and in 2010 she won the “Young Manager” award by “Eureka” foundation. Ms. Mitkova has held numerous presentations both on national and international forums on the topics of debt collection, people’s management and leadership.