Richard is the Global Head of Process Delivery within Deutsche Bank Group Technology & Operations. He has spent the last 4.5 years at Deutsche Bank working with teams to turn them into a process focused organization. He has spent four years in Finance working with his team to support 7,000+ FTE. He now leads the process change for the Bank’s number one challenge – client life-cycle management. He is accountable for the delivery of all the major process change initiatives. Richard has spent nearly 20 years delivering process change across many industries. Prior to this role, he was a Programme Director at a major retail bank, and before this, worked in consulting.