Paul Hately is Chief Customer Officer and Head of Customer Engagement at Swiss Re Life Capital, and a member of the Life Capital Leadership Team. He was appointed to this role on the formation of Swiss Re Life Capital in January 2016 having previously been the Global Head of the Swiss Re Protection Partners business – Swiss Re’s offering to partner with a new generation of life insurance distributors aimed at closing the world’s life and health protection gaps. The remit of the Customer Engagement Team is to both lead and support the Swiss Re Life Capital life insurance carriers and their partners in developing techniques to better serve customers in a rapidly changing insurance world. Paul graduated in Mathematics and Statistics from University of London, UK in 1986 and became a Fellow of the Institute of Actuaries in 1994. For 30 years his driver has been to make good value life insurance products more accessible to more people. He is a leading proponent of consumer-focused access to financial services, automation and the use of data to gain real insights into consumer behavior, buying patterns and risk profiles. Since 1986 he has worked in various life and health protection markets as an insurer and reinsurer and in a variety of roles mostly focused on product development, strategy, underwriting, marketing and innovation. From 2005 to 2015 Paul was a member of Global Life and Health Reinsurance Executive Team at Swiss Re. Paul is a supervisory board member of several of Swiss Re’s companies concerned with writing primary insurance business or providing services to primary insurers.