Hands-on executive known to relish getting to the bottom of things through a strategic and focused approach with over 18 years of claims, operational and project experience in high-profile global insurers including Zurich and Aviva. Top three achievements include: Built the first on-line General Insurance business from scratch in Singapore in six months. Introduced insurer led roadside assistance to the Singapore market, where support would  arrive at the scene of the accident on a motorbike (a model since adopted by the Singapore Government). Designed and created a ‘triage’ testing and development team to quickly recognise total losses reducing customer claim life cycle from an average 18.9 days to 2.4 days.