17th Annual

Retail Banking Forum

9 - 10 October 2019

Austria Andaz Vienna am Belvedere Hotel

» Adapting and leading in an Open Banking World
» Turning digital for the customer
» Future virtual & physical Branches

Download the brochure and reveal the full program details

Highlights & Special Features

2 Dedicated Streams

30+ Speakers

50+ companies
20+ countries

160+ Attendees

7 hours of open debate

Pre-debate Executives Kickstarts: Lightning Keynotes

C-Suite Opening Debate: Shaping the Future of Retail Banking

Strategic Panel: Inter-connected Digital Banking Ecosystem

Crossfire debate: Does PSD2 Need to be Reformed?

Lightning Talks: Fin-tech Corner

Key Takeaways

» How to manage the ongoing change towards an Open Banking world

» Strategies for sustainable innovation to engage consumers now and in the future

» How can date-based strategies strengthen the profitability of services and products?

» What to consider to boost client-centered innovation & how to create innovation units

» Exploring solutions for integrating with Fintech and encouraging a culture of innovation

» Find the balance between virtual and physical approaches to the customer

... More Key Takeaways

» Understanding the challenges and opportunities of creating a strong brand

» How can you protect customers of an open banking ecosystem to gain their trust?

» Discovering API innovation and identifying new revenue opportunities

» Understanding the value of branch channels in an open world

» Why is a digital banking ecosystem critical for banks?

» Why you should build platforms now to maintain relevance later

Expert advisory & speakers board

Jukka Salonen
Chief Portfolio Officer
Nordea, Finland

Dorkas Koenen
Chief Marketing Officer (EVP)
Rabobank, Netherlands

Merete Buljo
Chief Digital & Customer Experience Officer
BPCE, France

Alfonso Ayuso
Chief Innovation Officer - Subdirector General
Banco Sabadell, Italy

Eric Wagner
Head of Group Financial Crime
Erste Group, Austria

Tamas Fodor
Member of the Board, Retail Banking
Sberbank, Hungary

Thomas Winandy
Head of Mobile Banking Apps
Commerzbank AG, Germany

Katrine Olsen
Head of Retail Products, Personal Customers
NyKredit, Denmark

See all speakers

Join us in Vienna

Besides being the capital and largest city in Austria, Vienna is also the cultural, political and economic center of the country. Vienna host many international organizations and is considered to be one of the best places for innovation.

Tickets

Industry Professional

from 1198 € Buy ticket

Vendor and Solution Providers

from 3099 € Buy ticket

Highlights for Open Banking & Platforms streams:

Adapting for an Open Banking World

• How does Commerzbank face the current challenges in Mobile Banking?
• Maximizing the potential of artificial intelligence
• Panel discussion: Exploring the banking innovations in practice

Staying relevant in Open Platform

• Innovation & customer labs driving agile and collaborative transformation
• Case study: Strategies to make the Bank Programmable
• Panel Discussion: Benchmarking APIs and Open Banking Ecosystems

Highlights for Digital Customer & Branches streams:

Turning digital for the customer

• Case study: Developing Omni-Channel Services and keeping competitive advantage
• Challenger banks panel: Disrupting the status quo of banking
• Case study: Getting in line with Customer Perspectives

Future virtual & physical Branches

• Case study: Structuring future Branches for today
• Preparing an Omni-Channel Branch Experience
• Panel discussion: Structuring unique customer experience within design thinking