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17th Annual Retail Banking Forum

9 - 10 October 2019

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Summit' s Highlights


30+ Speakers

160+ Attendees

50+ companies from 20+ countries

2 Dedicated Streams 

7 hours of internal debate

Highlights for Open Banking & Platforms streams:


Adapting for an Open Banking World

• Case study: Preview to the Future of Banking
• Maximizing the potential of artificial
• Case study: Enhancing data analysis

Staying relevant in Open Platform

• Case study: Benchmarking APIs and Open Banking Ecosystems
• Innovation hubs for open collaboration initiatives
• Case study: Creating a Culture of Innovation

Highlights for Digital Customer & Branches streams:


Turning digital for the customer

• Open Banking: Exploring the Future of Customer Engagement
• Case study: Revolutionize the Future of CX – Know your customer
• Design Thinking – Structuring a unique customer experience

Future virtual & physical Branches

• Case study: Leveraging Branch Strategy in a New Era
• Preparing an Omni-Channel Branch Experience
• Workforce-A Pillar Stone for Successful Branch Transformation


Expert advisory & speakers board


  • Jukka Salonen
  • Chief Portfolio Officer
  • Nordea, Finland
  • Dorkas Koenen
  • Chief Marketing Officer (EVP)
  • Rabobank, Netherlands
  • Thomas Winandy
  • Head of Mobile Banking Apps
  • Commerzbank AG, Germany
  • Michael Anyfantakis
  • Head Of Innovation & Customer Journey Design
  • Lloyds Banking Group, United Kingdom
  • Tamas Fodor
  • Member of the Board, Retail Banking
  • Sberbank, Hungary
  • Pawel Stezycki
  • Director of Innovation Planning
  • Alior Bank, Poland

Key Takeaways


How to manage the ongoing change towards an open banking world

Strategies for sustainable innovation to engage consumers now and in the future

How to leverage real-time data for better personalization in your company

Get insights on partnering with 3rd parties to build win-win relationships

Why you should build customer platforms now to maintain relevance later

How to minimize Fraud of APIs and open banking partnerships


Best practices on validation and prioritization of customer data

How data based-strategies can strengthen the profitability of services and products

Get tips on creating of a beneficial open-banking environment

Explore examples of successful Open API strategies

Understanding the value of branch channels in an open world

Measuring branch performance and proper optimization of processes

Takeaways & Special Features


C-Suite Opening Debate: Shaping the Future of Retail Banking

Strategic Panel: Inter-connected Digital Banking Ecosystem

Crossfire debates: Open Banking – can it be a No-Go?

Does PSD2 Need to be Reformed?

Outside Bank panel: The Open Banking
Ecosystem of the future

Lightning Talks: Fin-tech Corner



Industry Professional

Banks, B2C financial institutions, Academia and financial bodies.

from 998 € Buy

Solution Provider

Vendors, consultants, service and solution providers.

from 3099 € Buy

Andaz Vienna am Belvedere



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