17th Annual

Retail Banking Forum

9 - 10 October 2019
Austria Andaz Vienna am Belvedere Hotel

» Adapting and leading in an Open Banking World
» Turning digital for the customer
» Future virtual & physical Branches

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Highlights & Special Features

2 Dedicated Streams

30+ Speakers

50+ companies
20+ countries

160+ Attendees

7 hours of open debate

Pre-debate Executives Kickstarts: Lightning Keynotes

Outside Bank panel: Shaping the Future of Retail Banking

Strategic Panel: Inter-connected Digital Banking Ecosystem

Crossfire debate: Does PSD2 Need to be Reformed?

Lightning Talks: Fin-tech Corner

Challenger banks panel:Disrupting the status quo of banking

Key Takeaways

» How to manage the ongoing change towards an Open Banking world

» Strategies for sustainable innovation to engage consumers now and in the future

» Get insights on partnering with 3rd parties to build win-win relationships

» How can data based strategies strengthen the profitability of services and products?

» What to consider to boost client-centered innovation & how to create innovation units

» Finding the balance between virtual and physical approach to the customer

... More Key Takeaways

» Explore solutions for integrating with Fintech and encouraging a culture of innovation

» Understanding the challenges and opportunities of creating a strong brand

» How can you protect customers of an open banking ecosystem to gain their trust?

» Discovering API innovation and identifying new revenue opportunities

» Understanding the value of branch channels in an open world

» Why is a digital banking ecosystem critical for banks?

Expert advisory & speakers board

Jukka Salonen
Chief Portfolio Officer
Nordea, Finland

Dorkas Koenen
Chief Marketing Officer (EVP)
Rabobank, Netherlands

Thomas Winandy
Head of Mobile Banking Apps
Commerzbank AG, Germany

Alfonso Ayuso
Chief Innovation Officer - Subdirector General
Banco Sabadell, Italy

Tamas Fodor
Member of the Board, Retail Banking
Sberbank, Hungary

Michael Anyfantakis
Head Of Innovation & Customer Journey Design
Lloyds Banking Group, United Kingdom

See all speakers

Join us in Vienna

Besides being the capital and largest city in Austria, Vienna is also the cultural, political and economic center of the country. Vienna host many international organizations and is considered to be one of the best places for innovation.

Tickets

Early Bird Price

Industry Professional

Regular price: 1198 EUR

from 998 € Buy ticket

Vendor and Solution Providers

from 3099 € Buy ticket

Highlights for Open Banking & Platforms streams:

Adapting for an Open Banking World

• How does Commerzbank face the current challenges in Mobile Banking?
• Maximizing the potential of artificial intelligence
• Panel discussion: Exploring the banking innovations in practice

Staying relevant in Open Platform

• Innovation & customer labs driving agile and collaborative transformation
• Case study: Strategies to make the Bank Programmable
• Panel Discussion: Benchmarking APIs and Open Banking Ecosystems

Highlights for Digital Customer & Branches streams:

Turning digital for the customer

• Case study: Developing Omni-Channel Services and keeping competitive advantage
• Challenger banks panel: Disrupting the status quo of banking
• Case study: Getting in line with Customer Perspectives

Future virtual & physical Branches

• Case study: Structuring future Branches for today
• Preparing an Omni-Channel Branch Experience
• Panel discussion: Structuring unique customer experience within design thinking