Terms and Conditions
Fleming Trainings, s.r.o. Bratislava, Slovakia
Conference Management, s.r.o. Bratislava, Slovakia
Fleming Trainings, s. r. o., Bratislava, Slovakia
PAYMENT TERMS. Fleming trainings , s.r.o. (hereinafter as “FE”) requires the full payment of the invoiced amount within 7 days from the issue date of the invoice. FT reserves the right to refuse entry to any client who does not pay the invoice in full and on time. If the payment is not received on FT’s account on the seventh day from the date of the issue of the invoice, FT is entitled to charge the Client an overdue interest of 8% p.a. for every day, for which the Client’s payment is overdue. The registration fee includes: conference documentation, admission to all conference sessions, lunches and refreshments, admission to networking social breaks during the event. The registration fee does not include: travel, hotel accommodation, transfers or insurance.
HOTEL ACCOMMODATION. Overnight accommodation is not included in the registration fee. A reduced rate may be available for FT’s clients at the hotel hosting the event. The reservation form will be sent to the client after the venue has been confirmed, but no later than one month before the event begins.
CANCELLATION BY CLIENT. The client has the right to cancel his/her participation in the event. Cancellation must be received by FT in writing, either by mail, email or fax. If the client cancels with more than one month’s advance notice before the start of the event, FT provide a credit of 50% of the total invoiced amount, to be used against any FT services within 12 months after the date of the initial event client has registered for. If the client cancels within one month’s (or less) advance notice, or fails to attend the event, then the client shall not be entitled to any refund nor any discount. Client’s failure to attend the event does not cancel, decrease or in any matter waives the client’s obligation to fully pay the fee invoiced to the client by FT.
CANCELLATION BY FT. While every reasonable effort is made to adhere to the advertised program, circumstances out of the control of FT can arise, which may cause changes in the program, including but not limited to changes in the content, date(s), location or venue, or special features of the planned event. Such circumstances include but are not limited to acts of terrorism, war, extreme weather conditions, compliance with government requests, orders and legal requirements, failure of third party suppliers to timely deliver, and failure to register the minimum targeted amount of attendees for a given event. FT reserves the right to change the content, date(s), location or venue and/or special features of an event, to merge the event with another event, or to postpone it or cancel it entirely as appropriate under the circumstances. Client agrees that FT shall not be liable for any cost, damage or expense which may be incurred by client as a consequence of the event being changed, merged with another event, postponed or cancelled and client agrees to hold FT harmless and to indemnify FT for any liability caused by any such changes, mergers, postponements or cancellations to the Client.
CANCELLATION OF THE EVENT. In case FT cancels the event, FT may offer the client a full credit up to the amount actually paid by the client to FT. This credit shall be valid for up to one year from the issue date of the invoice to attend any of FT’s events. The client shall not be entitled to this credit as a contractual right.
CLIENTS IDENTIFICATION INFORMATION. By signing of this sales contract and these terms and conditions the client gives full right to FT to share the client’s identification information such as, but not limited to, client’s name, address, email addresses, phone numbers and names of representatives with third parties, which participated on the same event as the client and which will be also authorized to use such details.
GOVERNING LAW. This contract shall be governed and construed in accordance with the laws of the Slovak Republic (not including its conflict of laws provisions). Any disputes arising out of this contract shall be brought before the courts of the Slovak Republic situated in the city of Bratislava in the Slovak Republic.
INDEMNIFICATION. To the fullest extent permitted by the law, you agree to protect, indemnify, defend and hold harmless FT, its owners, managers, partners, subsidiaries, affiliates, officers, directors, employees and agents, from and against any and all claims, losses or damages to persons or property, governmental charges or fines, penalties, and costs (including reasonable attorney’s fees) (collectively “the Claims”), in any way arising out of or relating to the event that is the subject of this contract, and regardless of negligence, included but not limited to, Claims arising out of the negligence, gross negligence or intentional misconduct of FT employees, agents, contractors, and attendees; provided, however, that nothing in this indemnification shall require you to indemnify FT indemnified parties for that portion of any Claim arising out of the sole negligence, gross negligence or intentional misconduct of the FT parties.
OTHER CURRENCIES. In case that client requests payment in other than FT’s official currency (EUR), FT reserves the right to apply 8% currency risk surcharge to the actual exchange rate.
OTHER CONDITIONS. Any terms or conditions contained in the client’s acceptance which contradict or are different from the terms and conditions of this registration document shall not become part of the contract unless individually negotiated with FT and expressly accepted by FT.
Conference Management, s.r.o., Bratislava, Slovakia
PAYMENT TERMS. Conference Management, s.r.o. (hereinafter as “CM”) requires the full payment of the invoiced amount within 7 days from the issue date of the invoice. CM reserves the right to refuse entry to any client who does not pay the invoice in full and on time. If the payment is not received on CM’s account on the seventh day from the date of the issue of the invoice, CM is entitled to charge the Client an overdue interest of 8% p.a. for every day, for which the Client’s payment is overdue. The registration fee includes: conference documentation, admission to all conference sessions, lunches and refreshments, admission to networking social breaks during the event. The registration fee does not include: travel, hotel accommodation, transfers or insurance.
HOTEL ACCOMMODATION. Overnight accommodation is not included in the registration fee. A reduced rate may be available for CM’s clients at the hotel hosting the event. The reservation form will be sent to the client after the venue has been confirmed, but no later than one month before the event begins.
CANCELLATION BY CLIENT. The client has the right to cancel his/her participation in the event. Cancellation must be received by CM in writing, either by mail, email or fax. If the client cancels with more than one month’s advance notice before the start of the event, CM provide a credit of 50% of the total invoiced amount, to be used against any CM services within 12 months after the date of the initial event client has registered for. If the client cancels within one month’s (or less) advance notice, or fails to attend the event, then the client shall not be entitled to any refund nor any discount. Client’s failure to attend the event does not cancel, decrease or in any matter waives the client’s obligation to fully pay the fee invoiced to the client by CM.
CANCELLATION BY CM. While every reasonable effort is made to adhere to the advertised program, circumstances out of the control of CM can arise, which may cause changes in the program, including but not limited to changes in the content, date(s), location or venue, or special features of the planned event. Such circumstances include but are not limited to acts of terrorism, war, extreme weather conditions, compliance with government requests, orders and legal requirements, failure of third party suppliers to timely deliver, and failure to register the minimum targeted amount of attendees for a given event. CM reserves the right to change the content, date(s), location or venue and/or special features of an event, to merge the event with another event, or to postpone it or cancel it entirely as appropriate under the circumstances. Client agrees that CM shall not be liable for any cost, damage or expense which may be incurred by client as a consequence of the event being changed, merged with another event, postponed or cancelled and client agrees to hold CM harmless and to indemnify CM for any liability caused by any such changes, mergers, postponements or cancellations to the Client.
CANCELLATION OF THE EVENT. In case CM cancels the event, CM may offer the client a full credit up to the amount actually paid by the client to CM. This credit shall be valid for up to one year from the issue date of the invoice to attend any of CM’s events. The client shall not be entitled to this credit as a contractual right.
CLIENTS IDENTIFICATION INFORMATION. By signing of this sales contract and these terms and conditions the client gives full right to CM to share the client’s identification information such as, but not limited to, client’s name, address, email addresses, phone numbers and names of representatives with third parties, which participated on the same event as the client.
GOVERNING LAW. This contract shall be governed and construed in accordance with the laws of the Slovak Republic (not including its conflict of laws provisions). Any disputes arising out of this contract shall be brought before the courts of the Slovak Republic situated in the city of Bratislava in the Slovak Republic.
INDEMNIFICATION. To the fullest extent permitted by the law, you agree to protect, indemnify, defend and hold harmless CM, its owners, managers, partners, subsidiaries, affiliates, officers, directors, employees and agents, from and against any and all claims, losses or damages to persons or property, governmental charges or fines, penalties, and costs (including reasonable attorney’s fees) (collectively “the Claims”), in any way arising out of or relating to the event that is the subject of this contract, and regardless of negligence, included but not limited to, Claims arising out of the negligence, gross negligence or intentional misconduct of CM employees, agents, contractors, and attendees; provided, however, that nothing in this indemnification shall require you to indemnify CM indemnified parties for that portion of any Claim arising out of the sole negligence, gross negligence or intentional misconduct of the CM parties.
OTHER CURRENCIES. In case that client requests payment in other than CM’s official currency (EUR), CM reserves the right to apply 8% currency risk surcharge to the actual exchange rate.
OTHER CONDITIONS. Any terms or conditions contained in the client’s acceptance which contradict or are different from the terms and conditions of this registration document shall not become part of the contract unless individually negotiated with CM and expressly accepted by CM.
General Terms and Conditions
These terms and conditions apply to long-distance contracts via the fleming.events website (hereinafter referred to as “eshop”) between the seller and the buyer under Consumer Protection Act no. 102/2014 Coll.
The seller is: Fleming Trainings, s.r.o., Osadná 2, 831 03 Bratislava 3, Slovakia, ID Number: 51773228, Tax Number: 2120793950, VAT Number: SK2120793950, registered in the Business Registry of the Bratislava I District Court, Section S.r.o. under file number 129385/B
Conference Management s.r.o., Klincova 37, 82108 Bratislava, ID Number: 51796741, VAT Number: SK 2120798273
The buyer is the consumer, i. a natural person who, when concluding and fulfilling a consumer contract, does not carry out an occupation or occupation within the scope of his business activity. Purchases made by a business entity are governed by Commercial Code no. 513/1991 Coll.
The Supervisory Authority for Consumer Protection is the SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5,820 07 Bratislava 27.
Order and contract
The submission of the completed order to the buyer is considered as an offer for conclusion of a contract pursuant to the Civil Code, based on the offer of the seller in the e-shop. The contract is concluded by confirming an order from the seller.
The seller’s e-shop sales are:
Product price
All prices of products and services in e-shop are final, including all taxes. The seller is a VAT payer. Product and service prices are listed separately for each product. The product price includes access to online content for an unlimited period of time. The service price includes attendance at the training / conference / in-house training at the date and time at the buyer’s choice.
Only the buyer has the right to use the purchased product, but he can ask the seller for the transfer of access (donation) to a third party, following the seller’s consent. Without the seller’s consent, the buyer may not provide third-party access to the purchased product. Buyers must protect access data for the purchased product from loss or misuse.
The buyer may also transfer his / her participation in the course / workshop / in-house training to a third person (donation) also to a third person, following the seller’s agreement.
Payment for products and services
Seller accepts payment for the ordered product or service in the following ways:
An e-shop order is the buyer’s obligation to pay the seller the price for the product ordered.
Delivering product and service
A digital product (electronic content not supplied on a physical carrier) is deemed to be delivered on the date the seller gives the buyer access to the product. The seller will provide these access data within 48 hours of crediting the payment to the seller’s account.
The seller will provide a training / conference / in-house training service at an agreed time and place.
Return policy
The seller is responsible for the problems that the product or service has during use by the buyer.
By agreeing to these terms and conditions, buyer agrees that after purchasing ticket to training / conference / in-house training products, is not able to get refund on his ticket, exception is transferring ticket to another person.
If a product or service has a defect that can be removed, the buyer has the right to be removed free of charge, timely and properly. The seller is required to remove the problem without undue delay.
In the case of a problem that can not be eliminated and which prevents the product or service from being properly used as a product or service without a problem, the buyer has the right to exchange the product or service for another product or service or has the right to withdraw from the contract. The same rights apply to the buyer if there are removable problems, but if the buyer can not rectify any problems after repair or for a greater number of problems, the product or service is properly used. In the case of other non-removable problems, the buyer is entitled to an appropriate discount on the price of the product or service.
Rights of Liability for problems apply to the seller at: Polus Tower 1, Vajnorská 100/A, 831 04 Bratislava or at the seller’s e-mail address.
Claiming a claim means terminating a claim by repairing a product or service, exchanging a product or service for another, returning the purchase price of the product or service, paying a reasonable discount on the price of the product or service, a written request for payment or a reasoned refusal.
When making a claim, the seller will determine the manner of handling the claim immediately or in complex cases no later than 3 business days from the date of the claim, in justified cases, especially if a complex technical assessment of the condition of the product or service is required, no later than 30 days after the date of the complaint. After determining how the complaint is handled, the claim will be rectified immediately, and in justified cases the complaint may be recovered later; However, the claim may not take longer than 30 days from the date of the claim. Upon expiration of the deadline for handling the claim, the buyer has the right to withdraw from the contract or has the right to exchange the product or service for another product.
The seller is required to issue a receipt to the buyer when claiming. If a complaint is filed via email, the seller is required to deliver the claim confirmation to the buyer immediately; if it is not possible to deliver the receipt immediately, it must be delivered without undue delay, but at the latest with a proof of equipment; the claim confirmation does not need to be delivered if the buyer has the ability to prove the claim in another way.
Product return – Withdrawal from the contract without giving any reason
The subject of the contract is:
If the provision of electronic content other than on a tangible medium started without the express consent of the buyer and this has not been declared to have been duly informed that the expression of consent loses his right of withdrawal, in which case the buyer can exercise the right to cancel the contract in a written form or on another durable medium (e.g. by e-mail), or by sending a filled-in form available at:
https://fleming.events/wp-content/uploads/2018/05/Withdrawal-form-Fleming-Events.pdf
The right to withdraw from the contract can also be claimed by sending a notice of withdrawal also on the last day of the 14-day period.
Upon delivery of the notice of withdrawal, the seller shall return the purchaser within 14 days at the latest of all payments received by him or her under the contract, including transport, delivery, postage and other costs and fees. The seller will return the payment in the same manner as the buyer used to make the payment. The buyer may also agree with the seller on another way of refunding.
If the buyer exercises his right of withdrawal, the seller will stop the buyer from accessing the product.
Alternative dispute resolution
The purchaser – the consumer – has the right to contact the seller with a request for redress (for example by email) if he is not satisfied with the seller’s handling of his claim or if he believes the seller has breached his consumer rights. If the seller answers or fails to respond to this request within 30 days of its dispatch, the consumer has the right to file a petition for alternative dispute resolution (ADR entity) under Act 391/2015 Zz. ARS entities are bodies and authorized legal entities under §3 of Act 391/2015 Zz. The list of ARS entities can be found on the website of the Ministry of Economy of the SR www.mhsr.sk. The proposal may be submitted by the consumer according to the method specified in §12 of Act 391/2015 Z.z.
The consumer can also file a complaint through the RSO Alternative Dispute Resolution Platform, available online at https://ec.europa.eu/consumers/odr/main/index.cfm.
An alternative dispute resolution can only be used by a consumer – a natural person who does not take part in the course of his business, employment or occupation when he concludes and performs a consumer contract. An alternative dispute resolution only concerns a dispute between a consumer and a seller resulting from a consumer contract. Alternative dispute resolution applies only to long distance contracts. An alternative dispute resolution does not deal with disputes where the value of the dispute does not exceed EUR 20. The ARS may require the consumer to charge a fee for starting an alternative dispute resolution up to a maximum of EUR 5 with VAT.
Privacy policy
The buyer (if he is a natural person) notifies the seller of his name, surname, delivery address including postal code, phone number and email address.
Buyer (if a legal entity or entrepreneur) notifies the seller of his business name, address, including postal code, VAT ID, telephone number and e-mail address.
The Seller shall process the personal data in accordance with Act no. 122/2013 on the protection of personal data and process only the personal data necessary for the conclusion of a consumer contract.
The purpose of processing personal data is to use them to fulfill a consumer contract that the seller concludes with the buyer by creating an order in this online store.
Buyer has the right and ability to update personal details in online mode on the website of the online store, in the customer’s section, after logging in.
Personal data will not be given to third parties. For the purpose of facilitating networking, event participants may also have the access to the following information about other participants attending the same event: name, surname, email, job title, company, country.
The seller may process personal data for marketing purposes (for example, to send newsletters or emails about news, discounts, actions, etc.) without the prior consent of the buyer. For this purpose, the seller processes the necessary data, such as the name, surname and e-mail address of the buyer. Your consent to processing data for marketing purposes may be withdrawn by the buyer at any time, for example, by sending the message to the seller’s e-mail address with a request to unsubscribe from the newsletter. Personal data used for marketing purposes will not be given to third parties.
The seller’s marketing information is registered with the Personal Data Protection Information System at the Office for Personal Data Protection.
Upon written request, the buyer may ask the seller to:
Buyer may, at the written request of the seller, object to:
The buyer, suspecting that his or her personal data is being unduly processed, may file a petition with the Personal Data Protection Office for the initiation of a personal data protection action.
In order to ensure the proper functioning of the online store, the seller may store small cookies on a buyer’s device to keep the store for activity and settings data (for example, login name, language, font size, etc.) for a certain period of time. The vendor’s Internet shop uses cookies to remember the buyer’s user settings and the necessary functionality of the online store. Buyers can delete all cookies stored on their devices and set up an Internet browser on their device to prevent them from being stored. In this case, the buyer may need to manually modify some settings during a repeated visit to the online store, and some Internet shop services or features may not be functional.
Cookies
The owner and operator of these pages, Fleming Trainings, s.r.o., Osadná 2, 831 03 Bratislava 3, Slovakia, ID Number: 51773228, Tax Number: 2120793950, VAT Number: SK2120793950, registered in the Business Registry of the Bratislava I District Court, Section S.r.o. under file number 129385/B uses cookies to differentiate you from other website users.
What are cookies?
Cookies are text files that contain a small amount of information that you download to your computer, mobile, or other device when you visit a website.
Consequently, every time the site is visited, cookies are sent back to the original web site or to another page that recognizes cookies.
Cookies have different features
Recall your preferences and increase user comfort overall.
What cookies do we use?
We use the following cookies:
– These are cookies that are necessary for the operation of our website. These include, for example, cookies that allow you to sign in to secure sites on our site
– These are used to recognize you when you return to our website. You can use automatic sign-in services with these cookies.
– this allows us to recognize and count the number of visitors and to see how visitors are moving on our website when they use them.
This helps us improve the way our websites work, for example by ensuring that users can easily find what they are looking for.
For example, we use Google Analytics for web stats or Smartlook for recording anonymous visits to improve our site. Cookies that are collected to measure website traffic and to generate statistics on behavioral movement while using our website are considered in the bulk and pseudonymized form that allows an individual to be identified only when significant and professional efforts are made. We note that we anonymize all IP addresses and personal information you enter when using our site and therefore we do not have access to these personal data.
The collection of cookies for these purposes can be considered as processing of personal data. Such processing is possible for the legitimate reason – the legitimate interest of the joint administrators, 6 section 1. f) regulation of the European Parliament and Council (EU) No 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (the General Regulation on the protection of personal data) (hereafter referred to as “the Regulation”).
– These cookies track a visit to our websites, sites you’ve visited, and the links you’ve watched. We will use this information to make our websites and ads more relevant to your interests. We can also share this information with third parties for this purpose.
Please note that third parties (including, for example, ad networks and external service providers) may also use cookies.
Cookies for ad targeting are processed based on your consent. You grant the consent for the time specified below for individual marketing cookies. You agree to collect your cookie data for marketing purposes at any time by changing your browser settings (see below for browser setup and cookies). Cookies are stored for the time specified below for each type of cookie.
Browser settings and cookies
You can block cookies by activating the settings on your browser, allowing you to reject all settings. However, if you use your browser settings to block all cookies (including basic cookies), you will probably not have access to part of our site (logged-in sites).
For correct and error-free operation of this site, cookies in your browser must be enabled.
How do I remove or block cookies?
In accordance with the relevant provisions of the amended Act no. 127/2005 Coll. on electronic communications with effect from January 1, 2012, the customer has the right to decide whether to allow cookies on their device by setting up their browser. A customer who has not changed the settings of the installed software on his computer agrees to store “cookies” on his device. Here are some links below to help you configure cookies in the most commonly used browsers:
Websites can also be used in a mode that does not allow the collection of visitor behavior data – this mode can either be set within the browser settings or it is possible to oppose this collection based on the legitimate interest of the Joint Administrators, 21 Regulations, by sending a contact to gdpr@fleming.events. Your objection will then be evaluated without delay, no later than 30 days after delivery. Cookies necessary for the functionality of the site will only be retained for the time necessary for the operation of the site.
If you object to the processing of the technical cookies required for the functioning of the website, then the full functionality and compatibility of the website cannot be guaranteed.
Safety standards
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We take the security of your data very seriously. We realize that data is one of the most valuable assets you have in these days.
Considering that transparency is a basic principle of security, we are trying to be as clear as possible about the way we deal with security and protection of personal data.
We do a number of security measures to protect your personal information as well as personal information from our users.
All data is stored in secure data centers in the Czech Republic. Access to these servers is protected by personal identification and by the usual measures that quality data centers offer.
We use data protection technology to meet the latest technological developments and we implement all possible current known measures to protect personal data from unauthorized third party interventions.
We use Secure Socket Layer (SSL) for data protection when entering or viewing them. Sensitive data (card numbers, etc.) Not stored on our servers.
All safety measures on our part must be supplemented by responsible behavior on your part. Especially by not giving your user data (and passwords) to our applications to anyone else and following basic general security precautions.
Please keep in mind that if you communicate with us via email, chat or other applications, these methods of communication need not be encrypted. Therefore, you should not use them for reporting confidential information.
How do we protect your data?
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Confidentiality
According to our Terms and Conditions, we guarantee the confidentiality of your data on our site. For employees and third parties, anyone who can display customer data is contractually committed to maintaining their confidentiality.
Employees and Contractors
We control every future employee during the recruitment process. Every employee has to undergo training on security and privacy with our security manager. The training is focused on how to safely use our internal tools, how to process sensitive information, and that a significant part of the training is a workshop and discussion about social engineering, phishing and physical security.
The operation of our portals requires some employees to have access to systems that store and process customer data. For example, if we want to diagnose a problem that you have while using our services, we may need access to customer data. All employees are committed to ensuring that customer data is not visible to anyone who should not have access to them. We use logical constraints on the application layer to ensure that each employee has access only to that portion of the customer data needed to fulfill their job responsibilities. These employees are prohibited from using these permissions to display customer data unless this is necessary.
Audits are part of security and proactively re-evaluate quarterly-based approaches or whenever someone new comes. We use strong passwords, password expiration, and blocking inactive and suspicious accounts to keep you safe. In addition to the above, we use multifactor authentication (“MFA”) and password encryption through password management.
Infrastructure
The portal is hosted on own servers. Connecting servers to the Internet is heavily oversized. On any server, 20% of the line capacity is not exceeded. The entire datacenter has 330 Gbs connectivity. All hosting services are run on Supermicro’s proprietary branded servers using SuperNetwork datacenter services. The datacenter is equipped with state-of-the-art technologies to ensure continuous operation and security meeting Tier III and IV requirements.
Accessibility and disaster recovery
Approximate availability of Fleming.Events website is 99.9%. Our infrastructure works on fault-tolerant systems on individual servers. Our operating team annually tests disaster recovery measures.
Customer data is stored redundant at multiple locations in the hosting provider’s data centers to ensure availability. We have good backup and recovery procedures that allow recovery due to a major disaster. Customer data and our source code are automatically backed up regularly.
Monitoring and recording
Our solution is monitored at several levels. We use the infrastructure as well as the tools to monitor our site.
Lifecycle of software development
Our development process is based on the best techniques used to create web applications. We often optimize the workflow according to our current needs and lessons. We use a testing environment to analyze and optimize our site and then implement changes so that the customer does not come into contact with an error on our site. Thanks to backups and set process control of software creation, we can restore functionality to its original state if there is a crash on a sharper environment.
Managing and responding to incidents
Our team is responsible for managing and responding to incidents. It is also ready to face an external attack, or it is ready if data leaks.
Our main goal is:
• actively review security-related logs and search for any signs of a security incident or vulnerable part of the system;
• respond to security incidents in accordance with our security incident reporting and response rules.
In the event of a security breach, we will immediately alert you to any unauthorized access to customer data.
Bug Bounty
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First of all, we would like to thank you for trying to make the internet safer, and for taking care of our platform’s security, including our users.
We strive to keep up with industry standards by performing ongoing security controls as a natural part of our development lifecycle and by engaging respected third parties to carry out our regular penetration tests.
But we are aware that you could discover something that could be considered a vulnerability. Unfortunately, we currently have no Bug Bounty program. If you have discovered something that we should be aware of, we will be happy to share such findings with us.
Depending on the extent and consequences of the discovered error, we could reward you.
Contact us
If you have any further questions about safety, we will be happy to answer. Contact us at gdpr@fleming.events and we’ll respond as quickly as possible.
Data Request: https://fleming.events/data-request/
