Course description
Incident analysis tools take the information obtained by the investigation process and use this to identify underlying, systemic causes. The depth of the analysis can vary from superficial factors close to the immediate causes, through deeper underlying causes and failures. These may include latent failures (e.g. a failure in design) and cultural analyses of why an organization allowed an incident to happen. Root cause analysis is an analysis methodology to uncover underlying causes which is usually based on a predefined list of causal categories.
This course provides the delegates with an overview of Root Cause Analysis and gives them the knowledge and skills necessary to facilitate an effective RCA. The participants would learn a number of tried and tested methods to help identify the causes leading to the incident. The delegates will develop understanding of Influence & Causal Factor, Charting, the ‘5 Why’s’, ‘Fishbone’ or ‘Ishikawa’ Cause & Effect concepts and Applied Behavioral Analysis (ABA). Each of these methods is in widespread use throughout industry with their pedigrees going back to the early 1970’s. The case studies analyzed during the workshop would develop the participants into a Professional Investigators and would let them grasp how to use RCA techniques to prevent the occurrence of any future incidents.
