Miroslaw Miklos

Customer Experience Director
PZU Życie, Poland
Leader in the field of performance improvements. Experienced project manager in building a customer loyalty based on a customer experience culture. Since the beginning of the professional career involved in customer service in both retail and corporate financial sectors, telco, retail and insurance. Responsible for the implementations of the actions aimed at building client centric company culture. Managing and participating in strategic quality projects, coordinating and adjusting key performance indicators, carrying out activities based on customer satisfaction surveys. Business coach and lecturer responsible for preparing workshops at the most significant business events. Keen on CX, with a tremendous energy and a positive attitude to changes. The author of a website on the subject of CEM.

Events/Masterclasses Miroslaw Miklos is currently speaking at

Finance

Life & Health Insurance Summit
19 - 20 April 2023
Amsterdam, The Netherlands | Novotel Amsterdam City
Life & Health Insurance Summit - the great reset to endure and flourish in the years ahead.

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Miroslaw Miklos
Customer Experience Director
PZU Życie, Poland
Leader in the field of performance improvements. Experienced project manager in building a customer loyalty based on a customer experience culture. Since the beginning of the professional career involved in customer service in both retail and corporate financial sectors, telco, retail and insurance. Responsible for the implementations of the actions aimed at building client centric company culture. Managing and participating in strategic quality projects, coordinating and adjusting key performance indicators, carrying out activities based on customer satisfaction surveys. Business coach and lecturer responsible for preparing workshops at the most significant business events. Keen on CX, with a tremendous energy and a positive attitude to changes. The author of a website on the subject of CEM.
Miroslaw Miklos
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