Certified Patient Experience Training

Patient Experience is an emerging field in healthcare with a focus on improving quality, safety, and service through increased accountability and expectations. The course is delivered by experts from The Academy of Communication in Healthcare (ACH). This live course
provides an in-depth overview of knowledge in the following four patient experience learning domains:
1) Partnership and Advocacy
2) Measurement and Analysis
3) Design and Innovation
4) Organizational Culture and Leadership

Encompassed within each of the four core domains, participants in the course will learn about the following categories: The history and evolution of patient experience, hospitality and customer service, metrics and measurement, organizational effectiveness, experience design, healthcare leadership and management, employee engagement, policy, patient- family centeredness, communication, coaching and developing staff and clinicians, cultural diversity, service recovery, and the role of technology in patient experience.

A certificate of completion will be provided to each participant to document active learning achieved during the live course. Course participant will earn Patient Experience Continuing Education Credits (PXEs), approved by The Patient Experience Institute (PXI), an extension of The Beryl Institute.