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Certified Patient Experience Training

Advancing Knowledge and Skills for High-Quality Healthcare Delivery

  • 22/07/2018 - 26/07/2018
  • Riyadh, KSA

Meet your prominent trainer

  • Laura Cooley, PhD
  • Senior Director of Education and Outreach, Assistant Professor of Clinical Medicine
  • The Academy of Communication in Healthcare, Vanderbilt University School of Medicine
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Course Overview


Patient Experience is an emerging field in healthcare with a focus on improving quality, safety, and service through increased accountability and expectations. The course is delivered by experts from The Academy of Communication in Healthcare (ACH). This live course
provides an in-depth overview of knowledge in the following four patient experience learning domains:
1) Partnership and Advocacy
2) Measurement and Analysis
3) Design and Innovation
4) Organizational Culture and Leadership


Encompassed within each of the four core domains, participants in the course will learn about the following categories: The history and evolution of patient experience, hospitality and customer service, metrics and measurement, organizational effectiveness, experience design, healthcare leadership and management, employee engagement, policy, patient- family centeredness, communication, coaching and developing staff and clinicians, cultural diversity, service recovery, and the role of technology in patient experience.


A certificate of completion will be provided to each participant to document active learning achieved during the live course. Course participant will earn Patient Experience Continuing Education Credits (PXEs), approved by The Patient Experience Institute (PXI), an extension of The Beryl Institute.


Based on your requirements, we will build a practical training including content tailored to your specific needs, our cutting edge methodologies and relevant modules from our training portfolio.

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About the Certification:

ACH Certified Patient Experience offers Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI). The approved sessions are designated within the program. PXE credits are awarded for both internally developed and commercially offered learning opportunities.

ACH Certification

Prep Course for CPXP - strong foundational learning platform as preparation

Up to 30 PXE Credits by PXI


is the capital and most populous city of Saudi Arabia with population 6.2 million.The name Riyadh is derived from the Arabic word meaning a place of gardens and trees.