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2nd Annual conference

Customer Experience Management Africa

Deliver personalised digital customer service for today’s consumers

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key topics

Deliver personalised digital customer service for today’s consumers

Leverage real-time analytics and data to gain a 360 view of your customers

Unlock customer insights to drive performance and profitability in a multi-channel contact centre

Customer of the Future: 2020 and Beyond

Big Data and Predictive Analytics in the Omnichannel Era

The Changing shape of CEM in the Digital World

special features

5 strategic panel discussions

Key Takeaways Hackathon

Exclusive content

Seamlessly merge your physical and digital experiences

Deliver personalised and intuitive digital customer service

Leverage data analytics for a clearer view of your customers

Create a competitive m-commerce experience for consumers

Ensure your brand keeps pace with the shifting media landscape

REGISTRATION

Industry Professional

from 998 USD Buy

Solution Provider

from 3099 USD Buy

Event statistics

96%

of participants recommend the event

84%

of participants intend to attend again

Gallery

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Get the complete program line-up, speaker details and more.

Download brochure

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JOIN US IN NAIROBI

Radisson Blu Hotel

Nairobi Upper Hill, Elgon Rd, P.O. Box 21695 - 00100 City Square, Nairobi, Kenya

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